Neighbourhood Manager

Pertemps Bond; Greater London; Hybrid; GBP 41,000 - 44,000; Full time

Job summary

Pertemps Bond is recruiting an experienced Neighbourhood Manager to lead a busy Housing Service in London. The role oversees a team delivering high-quality neighbourhood and tenancy management, focusing on responsive, customer-centered service while ensuring safe, clean, well-managed communities.

Based in London with hybrid working, you will report to the Head of Housing and steer performance, regulatory compliance and continuous service improvement across your patch.

Qualifications

• Experience in housing management and tenancy services.
• Strong leadership and team-management skills.
• Knowledge of housing legislation and regulatory standards.
• Excellent communication and stakeholder management.

Responsibilities

• Lead and manage a team delivering high-quality neighbourhood and tenancy management services.
• Ensure excellent customer service and resident satisfaction across homes.
• Oversee tenancy management, estate management, anti-social behaviour (ASB), safeguarding and community engagement.
• Manage complex tenancy cases, including enforcement action, legal proceedings and possession cases where required.
• Ensure compliance with housing legislation, council policies and the Regulator of Social Housing Consumer Standards.
• Monitor team performance through KPIs, service standards and performance indicators, implementing improvement plans where necessary.
• Lead estate inspections, identify environmental improvements and work with internal teams to resolve issues.
• Manage voids, tenancy sign-ups and allocations to minimise turnaround times.
• Ensure Fire Risk Assessment actions and health & safety recommendations are completed within required timescales.
• Build strong relationships with residents, contractors, elected members and external partners including Police, Health Services and community organisations.
• Produce performance reports and provide updates to senior management.
• Support service transformation and continuous improvement initiatives across the Housing Service.
• Experience managing neighbourhood or housing management services within a Local Authority or Housing Association.
• Strong knowledge of tenancy management, neighbourhood management and housing legislation.
• Experience managing Anti-Social Behaviour (ASB) cases and complex tenancy issues.
• Proven experience leading, motivating and developing high-performing teams.
• Strong understanding of estate management and resident engagement.
• Experience managing complaints and improving customer satisfaction.
• Ability to interpret housing legislation and ensure regulatory compliance.
• Excellent communication, negotiation and stakeholder management skills.
• Strong report writing, analytical and organisational skills.
• Experience working within a performance-driven environment.

Skills

Neighbourhood Management

Tenancy Management

Housing Management

Estate Management

Anti-Social Behaviour (ASB)

Resident Engagement

Complaints Resolution

Performance Management

Regulatory Compliance

Fire Safety Compliance

Safeguarding

Partnership Working

Service Improvement

Leadership & Staff Management

Education

Degree or equivalent

Level 4 Housing Qualification

Job description

We are recruiting for an experienced Neighbourhood Manager to join a busy Housing Service within a London Housing Provider. This is an excellent opportunity to lead a team delivering high-quality neighbourhood and tenancy management services, ensuring residents receive a responsive, customer-focused service while maintaining safe, clean and well-managed communities.

Location: London

Contract: Temporary

Pay Rate: £30.00 - £31.70 per hour PAYE ~ 300 per day Umbrella

Working Pattern: Hybrid

Reporting to the Head of Housing, you will lead a team of Neighbourhood & Officers and a Housing Coordinator, driving performance, regulatory compliance and continuous service improvement across your housing patch.

This role is ideal for an experienced housing professional with strong leadership skills and a proven track record in tenancy management, neighbourhood services and resident engagement.

Key Responsibilities

• Lead and manage a team delivering high-quality neighbourhood and tenancy management services.
• Ensure excellent customer service and resident satisfaction across homes.
• Oversee tenancy management, estate management, anti-social behaviour (ASB), safeguarding and community engagement.
• Manage complex tenancy cases, including enforcement action, legal proceedings and possession cases where required.
• Ensure compliance with housing legislation, council policies and the Regulator of Social Housing Consumer Standards.
• Monitor team performance through KPIs, service standards and performance indicators, implementing improvement plans where necessary.
• Lead estate inspections, identify environmental improvements and work with internal teams to resolve issues.
• Manage voids, tenancy sign-ups and allocations to minimise turnaround times.
• Ensure Fire Risk Assessment actions and health & safety recommendations are completed within required timescales.
• Build strong relationships with residents, contractors, elected members and external partners including Police, Health Services and community organisations.
• Produce performance reports and provide updates to senior management.
• Support service transformation and continuous improvement initiatives across the Housing Service.
• Experience managing neighbourhood or housing management services within a Local Authority or Housing Association.
• Strong knowledge of tenancy management, neighbourhood management and housing legislation.
• Experience managing Anti-Social Behaviour (ASB) cases and complex tenancy issues.
• Proven experience leading, motivating and developing high-performing teams.
• Strong understanding of estate management and resident engagement.
• Experience managing complaints and improving customer satisfaction.
• Ability to interpret housing legislation and ensure regulatory compliance.
• Excellent communication, negotiation and stakeholder management skills.
• Strong report writing, analytical and organisational skills.
• Experience working within a performance-driven environment.

Key Skills

• Neighbourhood Management, Tenancy Management, Housing Management, Estate Management, Anti-Social Behaviour (ASB), Resident Engagement, Complaints Resolution, Performance Management, Regulatory Compliance, Fire Safety Compliance, Safeguarding, Partnership Working, Service Improvement, Leadership & Staff Management

Qualifications

• Degree or equivalent professional experience.
• Level 4 Housing Qualification (or willingness to work towards one) is desirable.

Why Apply? This is an excellent opportunity to join a forward-thinking Housing Service where you'll play a key leadership role in delivering outstanding neighbourhood services, improving resident satisfaction and creating safer, stronger communities. You'll have the opportunity to influence service delivery, lead change and make a genuine difference to residents across the borough.

If you're an experienced Neighbourhood Manager with a strong background in housing management and a passion for delivering excellent services, we'd love to hear from you.