Neighbourhood Officer x 2

Hexagon Housing Association; Leeds; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

Hexagon Housing Association recherche deux agents de quartier pour fournir un service de gestion de quartier dans un environnement dynamique. Vous utiliserez vos compétences en service à la clientèle et communication pour offrir un excellent service aux résidents. Un engagement envers l'égalité des chances et des compétences en organisation sont essentiels. La société offre un excellent package, y compris une allocation pour l'utilisation d'un véhicule et un environnement de travail flexible.

Benefits

Allocation pour l'utilisation d'un véhicule

Pension

Congés annuels de 26 jours

Travail flexible

Qualifications

• Expérience dans un environnement de service à la clientèle front-line, de préférence dans le secteur du logement.
• Engagement envers l'excellence du service client.
• Plein permis de conduire et accès à un véhicule.

Responsibilities

• Fournir un service de gestion de quartier complet pour environ 550 foyers.
• Traiter les problèmes liés à la diversité et promouvoir l'égalité des chances.
• Gérer une charge de travail active en respectant les délais.

Skills

Service à la clientèle

Compétences en communication

Compétences IT

Organisation

Job description

Skills

Are you looking to utilise your excellent customer service and communication skills to provide our residents with a great service? If so, this could be the role for you. We are looking for two Neighbourhood Officers to join our dynamic Housing Team to provide a comprehensive neighbourhood management service to a patch of circa 550 homes across our boroughs of operation. Our ideal candidate will have:

• A proven background of working in a front-line customer service environment preferably in the housing sector
• A commitment to excellent standards of customer care.
• Good IT and numeracy skills
• Excellent verbal and written communication skills
• Excellent organisational skills ability to manage a busy workload and meet deadlines/targets.
• An understanding of issues relating to diversity (eg mental health, neurodiversity, other vulnerabilities) and a commitment to equal opportunities
• A full driving licence and access to a vehicle.
  
  

We are concerned with people, their homes, and communities. We make good quality, affordable housing, and services available to people in the local areas we serve, and work to extend opportunities and improve the neighbourhoods they live in.

Hexagon is an innovative and responsive housing association working in partnership with a range of local authorities to meet housing needs across South East London. With a turnover of £40m, 120 staff and over 4,000 homes, Hexagon is continually improving the quality and range of our affordable homes and services.

We are a dynamic company that is committed to employee engagement, values its staff and provides a work environment that is built on flexibility, empowerment, and a commitment to support you to be the best that you possibly can. If you want to work with a fantastic team and feel proud of the contribution that you make each day, then we very much want to hear from you. We will offer you training and supervision to help you achieve your full potential, and an excellent package including essential car user allowance, pension scheme, flexible hybrid working, and 26 days annual leave.

For further details and how to apply, please visit our website hexagon.org.uk. No agencies. Previous applicants need not apply.

Closing Date: Sunday 22nd June 2025

Interviews will take place on Wednesday 2nd July 2025

We are committed to building a diverse workforce and making Hexagon an inclusive place to work where everyone can be themselves and feel valued for their contribution.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout the recruitment process to ensure inclusivity. If you have any specific requirements, please contact the HR Team by calling 0208 778 6699.

Confirmation of appointment to this post will be subject to the successful candidate obtaining an acceptable disclosure from the Disclosure & Barring Service. Details on the DBS can be found atgov.uk/disclosure-barring-service-check