Neighbourhood Officer

Housing Diversity Network; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

Leeds Federated is seeking a dedicated Neighbourhood Officer to join their Area Team in Leeds. In this role, you will act as the primary point of contact for a designated portfolio of homes, ensuring a high-quality, responsive service built on trust and respect. The position requires proven experience in housing management, strong communication skills, and a customer-focused mindset. This role offers the chance to make a positive impact on communities while working in a purpose-driven organization.

Qualifications

• Proven experience in housing management and/or delivering care and support services.
• Confident communicator with a strong customer focus.
• Proficient in digital and computer-based systems.

Responsibilities

• Act as the main interface between the association and the customers.
• Taking prompt and fair action in cases of tenancy breaches and anti-social behaviour.
• Supports customers through the moving in and out process.

Skills

Communication

Problem-solving

Customer-focused mindset

Attention to detail

Job description

Job Title

Neighbourhood Officer

Organisation

Leeds Federated

Job Description

34 hours per week

Are you passionate about people, communities, and making a difference?

Do you have experience in housing management and want to help people make a home?

Leeds Federated is seeking a dedicated Neighbourhood Officer to join our Area Team. In this role, you’ll take ownership of a designated portfolio of homes, acting as the primary point of contact for our customers. You’ll be responsible for building strong, positive relationships and ensuring our customers receive a high-quality, responsive service, that is built in trust, transparency, and mutual respect.

What You’ll Do

• Act as the main interface between the association and the customers, liaising with colleagues to ensure services are provided effectively
• Provide support that recognises and responds to the needs of individuals and communities
• Takes ownership of customer enquiries across all channels, ensuring they are resolved efficiently and to a high standard
• Taking prompt and fair action in cases of tenancy breaches, anti-social behaviour, or safeguarding concerns
• Carrying out estate inspections and monitoring communal areas to ensure safety and cleanliness standards
• Supports customers through the moving in and out process, ensuring empty homes are re-let promptly, sustainably, and with care.
• Collaborating with internal teams and external agencies to improve community wellbeing
• Using feedback and performance data to improve services and customer satisfaction
  
  

What we’re looking for:

• Proven experience in housing management and/or delivering care and support services
• A confident communicator with a customer-focused mindset
• Strong track record of completing administrative tasks with high levels of accuracy and attention to detail
• Proficient in navigating digital and computer-based systems
• Skilled in problem-solving and confident in making informed decisions
• Committed to continuous improvement and delivering high-quality outcomes
• Holder of a valid UK driving licence
• Able to travel and work from various locations as required
  
  

If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today!

Closing Date: 4th June 2025

Interviews Date: to take place on 12th & 13th June 2025

We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.

Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community.