Neighbourhood Officer

London Borough of Hillingdon; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Flexible Working Hours

36 Hour Week

Generous Holiday Entitlement

Pension Scheme

Perkbox Benefits

Travel Support

Trade Union Membership

Job summary

London Borough of Hillingdon is seeking a dedicated Neighbourhood Officer to champion tenant-focused service delivery across the borough. You will engage with residents, support vulnerable tenants, and drive initiatives to improve tenancy management and community safety.

You will work with internal teams and partners to deliver proactive, inclusive housing support and contribute to shaping policies that enhance neighbourhood services.

Qualifications

• You are resident-focused and care about improving lives through excellent service.
• You are proactive and adaptable, taking initiative in changing circumstances.
• You collaborate with colleagues, partners, and residents for positive outcomes.
• You stay resilient under pressure and keep going when challenged.
• You communicate clearly, listen actively, and build trust with transparency.
• You are committed to continuous improvement and learning.

Responsibilities

• Deliver an end-to-end tenancy management service including property viewings and checks.
• Act as a first point of contact for residents and foster engagement in local activities.
• Support vulnerable tenants through early intervention and collaboration with internal teams.
• Manage risks including fire safety, safeguarding and tenancy failure prevention.
• Respond to emergencies and coordinate decants when necessary.
• Contribute to service improvements and help shape neighbourhood policies.

Skills

Resident-focused

Proactive

Adaptable

Collaborative

Resilient

Open and Honest

Continuous Improvement

Job description

At Hillingdon Council, we aren’t just changing titles; we are fundamentally changing our service. We are looking for Neighbourhood Officers who understand that "business as usual" isn't enough when it comes to people’s homes.

About the role

At Hillingdon Council, we aren’t just changing titles; we are fundamentally changing our service. We are looking for Neighbourhood Officers who understand that "business as usual" isn't enough when it comes to people’s homes.

We have worked incredibly hard to secure our C2 grading. It is a testament to our team's effort and progress, but we know it isn't the finish line. C1 is the standard our residents have a right to expect, and we are determined to get there. We won't achieve that standard by doing what we’ve always done. We will get there by moving from 'process-driven' to 'people-driven.' We will get there by working with our residents, not just for them.

You don't necessarily need housing experience. We don't need you to recite the Housing Act. We need you to have the drive to advocate for our tenants. We need the ambition to improve our service every single day, and the passion to listen, really listen, and make a difference.

We've built the foundation. Now, help us deliver the future our residents deserve.

In return, we invest in you. Housing is a career with diverse paths. We will support your personal development with options like Multiverse courses and CIH qualifications to help you reach your potential.

Key Responsibilities

• Deliver an end-to-end tenancy management service, including property viewings, tenancy checks and statutory compliance.
• Act as a first point of contact for residents, fostering engagement and participation in local activities.
• Support vulnerable tenants through early intervention and collaborative working with internal teams and partners.
• Manage risks effectively, including fire safety, safeguarding and tenancy failure prevention.
• Respond to emergencies such as fires or floods and coordinate decants where necessary.
• Contribute to service improvement initiatives and help shape policies that enhance neighbourhood services.

About You

You are passionate about making a difference in your community and committed to putting residents first. You thrive in a role where every day brings new challenges and opportunities to help people.

You are:

• Resident-focused – You genuinely care about improving lives and delivering excellent service.
• Proactive and adaptable – You take initiative, think creatively and respond effectively to changing circumstances.
• Collaborative – You work well with colleagues, partners and residents to achieve positive outcomes.
• Resilient and persistent – You stay calm under pressure and keep going when things get tough.
• Open and honest – You communicate clearly, listen actively and build trust through transparency.
• Committed to continuous improvement – You embrace learning and seek ways to improve services and yourself.

About us

We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.

Here’s a comprehensive overview of the fantastic benefits we provide

• Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
• 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
• Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
• Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
• Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
• Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
• Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
• Perkbox Benefits – Access a variety of offers and discounts through our Perkbox Benefits.
• Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
• Travel Support – Make your daily commute easier with our season ticket loans and free car parking.
• Trade Union Membership – The Council recognises UNISON, Unite, AEP and GMB and supports employees’ freedom of choice in relation to trade union membership.

Equity, Diversity and Inclusion Statement

At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly.

The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities.

Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success.

Recruitment Information

Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a ‘per application’ basis.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment.

Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject to the following pre-employment screening:

• 2 years of Referencing

Please note:

Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.

It may be necessary due to a high volume of applications to close this role early.