Neighbourhood Nuisance Assessment Assistant

Hull City Council; United Kingdom; Sur place; GBP 26 000 - 27 000; Plein temps

Avantages offerts par ce poste

LGPS pension

23 days annual leave + public holidays

Career development opportunities

Supportive culture

Résumé du poste

Hull City Council is seeking two administrative professionals to support the Neighbourhood Nuisance Team. The roles involve reception duties, data entry, and coordinating service requests across the city.

One full-time permanent position and one part-time 18.5-hour fixed-term post (12 months) require DBS checks where applicable, with standard office hours Monday to Friday and cross-city coverage as needed.

Qualifications

• Provide efficient clerical and technical support to the Neighbourhood Nuisance Team.
• Take service requests by telephone and in person at reception.
• Maintain and update databases, inputting and extracting data; support data validation.
• Agile worker who may work at various locations across the city.

Responsabilités

• First point of contact with the Neighbourhood Nuisance Team, assessing and prioritising cases.
• Enter data on computer systems and ensure service requests are referred to the appropriate officer.
• Maintain electronic filing system with creation, updating, indexing and retrieval.
• Process incoming and outgoing correspondence and help with reporting and statistics.
• Support Officers by attending community engagement events across the city.

Description du poste

Number of Vacancies: 2

Time Type: Full time

Worker Type: Regular

Proposed Interview Date: Monday, November 30, 2026

Hours of Work: 37

Hiring Manager: Graham Paddock

Contact Number: 01482 615412

Job Description Summary:

1 x full time permanent position and 1 x part time (18.5 hours) fixed term for 12 months due to funding.

ROLE AND PURPOSE

To provide an efficient, responsive, high quality technical and general clerical service to staff of the Neighbourhood Nuisance Team (NNT) and in particular responding to requests from the public via the Council's Call Centre and online reports and entering service requests on the anti-social behaviour recording system.

To work within a small team of administration support, sharing knowledge of duties to ensure continual cover is provided Monday to Thursday 8.30 am - 5.00 pm and Friday 8.30 am - 4.30 pm by a team of Neighbourhood Nuisance Assessment Officers. To effectively contribute to the input and maintenance of computer data, take service requests by telephone and in person at reception, to process inward and outward correspondence, produce statistics for management information, provide administrative support and to maintain tidy, accurate filing systems.

To be an agile worker and work at various locations across the city.

If the postholder requires a Standard or Enhanced DBS disclosure the candidate is required to declare full details of everything on their criminal record unless the conviction/s and/or caution/s are considered "protected" in line with filtering rules for DBS checks.

PRINCIPAL ACCOUNTABILITIES:

1. Providing a first point of contact with the Neighbourhood Nuisance Team, assessing and prioritising all cases of neighbourhood nuisance ensuring correct level of response and signposting to other agencies.
2. Provide a courteous and responsive service to telephone and personal enquiries (service requests), entering relevant data on computer and ensuring service requests are referred to the appropriate officer/section.
3. Maintain and update specific databases, inputting and extracting data and assisting with the validation of data. Also interrogate other Council systems.
4. Accurately maintain the Neighbourhood Nuisance Team's electronic filing system involving the creation, updating, indexing, tracking, retrieval, archiving and destruction in accordance with statutory and departmental requirements.
5. Make effective use of information technology and available computer software and equipment to achieve a progressive and professional service for the section. Management of the team's noise monitoring equipment (DAT's).
6. Provide an efficient, effective and responsive general administrative support service to the staff of the Neighbourhood Nuisance Team. Help with the co-ordination of tasking and tiered lists across the city.
7. Access and provide statistics for management, including reports and customer satisfaction statistics, when required.
8. Efficiently and effectively process incoming and outgoing correspondence of the Neighbourhood Nuisance team, including amending service requests transferred from the Oracle to the Flare computer system.
9. Use the Council's Oracle procurement system in relation to ordering, purchase orders and invoices.
10. To support Anti-Social Behaviour Officers by attending community engagements events across the city.
11. The Health and Safety at Work Act 1974 and associated legislation places responsibilities for health and safety on Hull City Council, as your employer and you as an employee of the Council. In addition to the Council's overall duties, the post holder has personal responsibility for their own health, safety and wellbeing and that of other employees; additional and more specific responsibilities are identified in the Council's Corporate H&S policy.

Compensation Grades:

GRADES 3.

Pay Ranges:

£25,614.00 - £26,427.00

Job Classifications:

3- Not Politically Restricted - Designated As Not Politically Sensitive (Politically Restricted Posts), 5- Enhanced (Child Workforce) - (Disclosure and Barring Service (DBS)), Casual - (Travel Allowance Policy), No - (Childcare Disqualification Requirement), No - (Statutory Post)

Benefits of Working of Hull City Council:

• A competitive salary
• An excellent pension through the Local Government Pension Scheme (LGPS)
• Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period
• Career development and learning experiences from a range of training courses and learning methods
• Supportive and forward-thinking culture
• Great career development opportunities