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Neighbourhood Manager

Metropolitan Thames Valley

Woking

On-site

GBP 44,000 - 47,000

Full time

2 days ago

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Job summary

Metropolitan Thames Valley is seeking a Neighbourhood Manager in Woking, England, to lead in delivering exceptional housing management services. This full-time, permanent role involves overseeing a Neighbourhood Officer, enhancing community relations, and ensuring effective housing operations while requiring strong leadership and property management expertise.

Benefits

28 days annual leave plus 8 bank holidays

Enhanced pension with matched contributions up to 9%

Health cash plan scheme

Access to extensive learning and training opportunities

Qualifications

Significant experience & knowledge in the delivery of housing management.
Experience dealing with customers presenting complex needs.
Experience in contract management.

Responsibilities

Act as primary point of contact for residents.
Manage and monitor housing services including estate inspections.
Foster community engagement and empowerment.

Skills

Leadership

Housing Management

Customer Service

Project Management

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Internal Recruiter @ Metropolitan Thames Valley | Recruitment, Psychology, Customer Service, Team Management

This Role: Neighbourhood Manager known internally as Woking PFI Neighbourhood Manager

Salary Range: £44,612 - £46,960 dependent upon experience

Full Time Permanent Post based on 37.5hrs per week - Fully office based

MTVH are recruiting for a highly skilled and experienced Housing Manager to be employed on a full-time permanent office-based role, to lead on the delivery of an enhanced housing management service. This role manages a Neighbourhood Officer who in turn supports the Neighbourhood Manager in the delivery and monitoring of all housing management related services and delivery of KPI’s as directed by the Head of Service. We are looking for a natural leader with a passion for community and operational excellence.

Do you thrive in a fast-paced environment where no two days are the same? If so, we want you to join our team at our Woking PFI scheme. This role involves working closely with residents, local partners, and internal teams to address community issues, improve housing services and enhance the quality of life for residents. This is a fast-paced, customer-facing management role that requires strong housing and property management expertise.

What You'll Need To Succeed

Excellent leadership skills and significant experience & knowledge in the delivery of a housing management & repairs service.
Excellent knowledge of the Regulator of Social Housing requirements upon housing providers
Excellent knowledge of housing legislation across all tenues
Excellent knowledge of tenant satisfaction measurement
Understanding of PFI contracts
Experience of working in housing in a tenure blind setting
Experience of dealing with customers presenting with complex needs
Experience of contract management and holding contractors to account
Possess high levels of attention to detail and accuracy in writing and numeracy
Experience of working with internal & external stakeholders
Significant experience of budget management
Excellent leadership skills and the ability to manage a varied and a very diverse & demanding workload
Experience & skills to use IT systems to deliver innovative services and ensure customer interactions are captured accordingly
Be an innovative self-starter who isn’t afraid of challenge
Experience of managing & reporting on projects against agreed targets.
Be willing to work flexible hours as required

What You Will Be Doing

Acting as the primary point of contact for residents within the neighbourhood.
Managing and monitoring housing services, including tenancy management, estate inspections, and anti-social behaviour cases.
Building strong relationships with residents, community groups, and local stakeholders to foster community engagement and empowerment.
Coordinating with internal departments (repairs, lettings, income, compliance etc.) to ensure a seamless service delivery.
Leading neighbourhood improvement initiatives and community development projects.
Monitoring and reporting on neighbourhood performance indicators, including resident satisfaction and service outcomes.
Responding to complaints and enquiries in a timely and professional manner.
Ensuring compliance with health and safety, safeguarding, and equality and diversity policies.

Desirable

Supervisory/Staff Management

To meet our commitment to providing safe, high-quality services to our customers we will complete a Basic level background check with the Disclosure and Barring service once an offer of employment is made.

Interview Diary Date: 29/07/2025 to be conducted at Premier House, 52 London Road, Twickenham, TW1 3RP

Please note :- we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:-

28 days annual leave plus 8 bank holidays (pro rata for part time) per year
2 volunteering days per year for things like helping out in local communities
An additional ‘Beliefs day’ once a year to have an extra a day off
Supported family friendly approach with extended parental leave
Enhanced pension with matched contributions of up to 9%
Option to buy or sell up to 5 days annual leave per year
Life assurance cover 3 x your salary
Cycle2work scheme
Hybrid Working - Dependent on job role and department
Health cash plan scheme for your everyday healthcare needs which you can add your family members too
Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
Access to extensive learning and training opportunities with Wisebox platform
Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation

About Us

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-

Gender
Ethnicity
LGBTQ+
Disability

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

Seniority level

Seniority level
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