Neighbourhood Housing Manager

Swindon Borough Council; Swindon; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join Swindon Borough Council as a Neighbourhood Housing Manager and make a real impact in the community. You will manage housing services, build strong relationships, and lead a dedicated team to enhance the quality of life for residents. This role requires excellent communication and problem-solving skills, alongside a passion for community development. With a commitment to exceptional housing services, this position offers a chance to contribute to meaningful change in Swindon.

Benefits

Flexible work-life balance

Support for ongoing personal development

Qualifications

• Proven experience in housing management or similar role.
• Exceptional interpersonal and communication skills.
• Strong problem-solving abilities.
• Leadership experience with team management.
• Knowledge of housing laws and regulations.

Responsibilities

• Managing and maintaining high-quality housing services.
• Building relationships with customers and partner agencies.
• Leading and motivating a team for outstanding customer service.
• Implementing community engagement initiatives.
• Ensuring compliance with housing regulations.

Skills

Interpersonal skills

Communication

Problem-solving

Leadership

Job description

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At Swindon Borough Council, we want our town to be the best it can be. Our ambitious vision is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for – the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority making decisions with real impact. It’s all for better public services, better processes, and a better quality of life for everyone. Join us, and Swindon will be better with you.

At Swindon Borough Council, we believe in the power of strong, vibrant communities. As a leading housing provider, we're committed to enhancing the quality of life for our customers by delivering exceptional housing services and fostering a sense of belonging.

Your next role

Join Our Team as a Dynamic Neighbourhood Housing Manager!

Are you passionate about creating thriving communities? Do you have a knack for building relationships and solving complex housing issues? Do you consider yourself an effective communicator? If so, we want YOU to join our Neighbourhood Housing Management team!

As a Neighbourhood Housing Manager, you will be at the heart of our mission, managing a team and overseeing a portfolio of properties and ensuring our customers receive the first-class support that they deserve. Your key responsibilities will include:

• Managing and maintaining high-quality housing services.
• Building strong relationships with customers and partner agencies, understanding their needs, and addressing their concerns.
• Leading and motivating a team to deliver outstanding customer service.
• Implementing community engagement initiatives to enhance customer involvement.
• Ensuring compliance with housing regulations and health and safety standards.

You must have:

• Proven experience in housing management or a similar role.
• Exceptional interpersonal and communication skills.
• Strong problem-solving abilities and a proactive approach.
• A passion for community development and customer well-being.
• Leadership experience with the ability to inspire and manage a team.
• Knowledge of housing laws and regulations.

You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”).

The ability to travel throughout the Borough will be required.

Your next package

Please see our offer for more details.

As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work-life balance.

For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, revitalised Swindon together. And you’ll be proud to say it was made better with you.

Please see our page for more details.

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills, and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.

Your next steps

Read the application instructions and select the Apply button where you will be redirected to the Swindon Borough Council website to complete our online application process. Clicking the ‘Apply’ button on this job website is not an application; you must register on the Swindon Borough Council website to be considered for the role.

As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our diversity statement for more information.