Neighbourhood Engagement and Delivery Officer (NEDO)

Old Moat; Manchester; On-site; GBP 28,000 - 35,000; Full time

Job summary

Join a community-focused team at Manchester City Council as a Neighbourhood Engagement and Delivery Officer, overseeing library operations and engaging with local residents. This role requires excellent customer service and management skills, with opportunities for professional growth and benefits like generous leave and a local government pension.

Benefits

Up to 31 days annual leave

Participation in local government pension scheme

Enhanced parental and carers leave

Discounts on shopping and services through MCR+

Opportunities for learning and growth

Paid volunteering leave

Qualifications

• Excellent management and engagement skills required.
• Library experience is essential.

Responsibilities

• Manage staff and oversee libraries in central Manchester.
• Engage with local communities and provide excellent customer service.

Skills

Customer Service

Communication

ICT

Management

Job description

About The Role

Working Hours: 35 hours per week (Monday - Saturday, 5 days out of 6, 7-hour days)

Contract Type: Full-Time, Permanent

Additional Payments: 6.7% Flexibility Payment

Closing Date: 26 June 2025

Closing Time: 11.59 pm

Interview Method: Face-to-Face

This role is subject to:

• Two references – where possible, we require a 3-year employment history.

We have an opportunity for a forward-looking and community-focused individual to join our team as a Neighbourhood Engagement and Delivery Officer (NEDO). In this role, you will manage staff and oversee one of our busy libraries in central Manchester.

You will need excellent management and engagement skills, working closely with Manchester communities.

About the Candidate

Candidates should demonstrate:

• Excellent customer service skills
• Excellent communication skills
• Experience with ICT and digital delivery
• The ability to positively manage and motivate staff

You must be flexible to work across multiple libraries within the area, possibly in other parts of the city, including unsocial hours, weekends, and evenings. Library experience is essential.

About Us

Manchester City Council is the local authority for a vibrant and diverse city. Working here is an opportunity to contribute to city change and life transformation, strengthening communities and driving public service innovation.

Our vision, Our Manchester, aims for a fairer, greener, and healthier city, guided by community values like listening, collaboration, valuing diversity, innovation, and pride in Manchester.

Benefits we offer

• Up to 26 days annual leave, increasing to 31 days after five years, plus the option to purchase additional leave
• Participation in the UK’s largest local government pension scheme, including life cover
• Enhanced parental and carers leave
• Discounts on shopping, holidays, phone contracts, and more through MCR+
• Opportunities for learning and growth, including workshops, training, apprenticeships, and qualifications
• Membership of the Good Employment Charter, promoting fair and flexible work
• Up to 3 days paid volunteering leave annually

Creating an Inclusive Team

Manchester City Council values diversity and actively encourages applications from all backgrounds, especially from Black, Asian, Minority Ethnic communities, disabled people, and young people.

Support During the Process

• Interview adjustments available upon request
• Accessible formats via ReciteMe tool on our careers page

Assessment Scheme

We guarantee assessments for applicants meeting minimum shortlisting criteria and who identify as:

• Members or veterans of the Armed Forces
• Current or former care leavers
• Individuals with disabilities or long-term conditions

What We Offer

Manchester City Council is a Disability Confident Employer, providing workplace adjustments, support networks, and ensuring accessibility and inclusivity.

Requirements

Applicants must demonstrate their right to work in the UK before employment, as sponsorship is not provided. Pre-employment checks, including references, qualifications, DBS, and possibly others, will be required.

Additional Information

We aim to support all staff, offering aids, adaptations, and role redesigns if necessary. For more details, read the attached role profile. Use our pay calculator to estimate your take-home pay. For privacy information, see our Privacy Notice.