Neighbourhood Coordinator - Hammersmith

Habinteg Housing Association; Greater London; On-site; GBP 36,000 - 48,000; Full time

Job summary

Habinteg Housing Association is seeking a Housing Services Officer to deliver housing management services in South West London, covering schemes in Hammersmith, Ealing, Hounslow, Hillingdon and surrounding areas. The role is on-site with some travel between sites.

You will let properties, conduct scheme inspections including health and safety checks, support tenants with rent and liaise with social services to ensure tenancies can be sustained.

Qualifications

• Experience in housing management in the social housing sector (implied).
• Strong written and verbal communication skills.
• Able to travel between schemes in London and surrounding areas (implied).

Responsibilities

• Let properties and carry out tenancy management tasks.
• Carry out scheme inspections, including health and safety checks.
• Help tenants keep up to date with their rent and tenancy obligations.
• Liaise with social services and occupational health services to support tenants to live independently.
• Deal with tenancy issues, including anti-social behaviour reports.
• Work with the Neighbourhood Manager and team to meet targets and engage tenants.

Skills

Communication skills

Computer literacy

Independent working

Job description

Based: Scheme office Willow Vale / St Giles with some Hybrid Working

Areas covered: Hammersmith,Ealing, Hounslow, Hillingdon, Slough, Brentford, Chiswick Feltham.

About Us

People come to work for Habinteg because they believe in what matters to us. Inclusion drives all that we do, be that the services we offer to tenants, the environments we create or the homes we deliver. One in four people in this country are disabled but most homes are designed to exclude them. We believe in designing homes and creating neighbourhoods that everyone can share and enjoy. We have 3200 homes across the country from Tyneside to Cornwall. We provide expert training and consultancy through our Centre for Accessible Environments (CAE) in-house team.

About the Role

You will be responsible for delivering housing services to our tenants in South West London at our schemes including Hammersmith,Ealing, Hounslow, Hillingdon, with a few dispersed properties in other areas and supporting other NCO’s on occasion when required. This is a generic and rewarding housing management role - and a challenging one. You will be letting properties, carrying out scheme inspections, including key health and safety checks, helping tenants to keep up to date with their rent, and liaising with social services and occupational health services to ensure tenants can successfully maintain their tenancy and live independently. You will also be dealing with tenancy issues, including managing reports of anti-social behaviour. You will be working as part of a small team managed by the Neighbourhood Manager and will be expected to achieve stretching and ambitious targets. Tenant engagement is key to Habinteg’s success, and you will work closely with tenant representatives and tenant groups.

This role is based on-site, and candidates should be comfortable working and travelling from the sites this role covers.

About You

You will be committed and enthusiastic, thriving on the challenges of working independently and the responsibility and rewards that brings. You will have some experience and knowledge of housing management in the social housing sector and will be committed to Habinteg’s inclusive housing mission.

Computer literacy is needed, as are sound written and verbal communication skills.

You will be flexible and agile in your approach, being able to adapt your approach to different circumstances and service demands.

We are proud to be a Disability Confident Employer and welcome candidates with disabilities, long-term health conditions to apply for our roles. We encourage jobseekers from all backgrounds and experiences to express their interest.