Neighbourhood Coordinator - 12 month FTC

Gentoo Group Limited; Sunderland; Hybrid; GBP 31,000 - 38,000; Full time

Benefits offered by this job

31 days annual leave

Hybrid working

Health Cash Plan

Private healthcare

Pension scheme

Car mileage allowance

Death in service

Flexible working

Job summary

Gentoo Group Limited in Sunderland is seeking a Neighbourhood Coordinator to support communities by managing tenancies and delivering neighbourhood services. You will travel across your patch, build relationships with customers and partners, and promote sustainable, safe, and thriving communities.

A full UK driving licence and basic DBS check are required. The role is 12 months fixed-term with travel across the City of Sunderland and flexible, hybrid working.

Qualifications

• Understanding of housing management regulations and standards.
• Excellent communication and negotiation abilities.
• Strong relationship-building with customers and partners.
• Willingness to travel across locations and work from multiple offices.
• Proficient use of Microsoft Office and business systems.

Responsibilities

• Allocate homes fairly and transparently to meet needs.
• Manage a designated neighbourhood and promote sustainable communities.
• Deliver tenancy and estate management, including anti-social behaviour casework.
• Support customers to sustain tenancies and manage rent payments.
• Build relationships with customers, community groups and partners.
• Collaborate with internal teams and external agencies to resolve issues.
• Encourage customer feedback and contribute to service improvements.
• Ensure compliance with regulatory and organisational requirements.

Skills

Housing management knowledge

Communication skills

Relationship building

Travel flexibility

Microsoft Office

Tools

Microsoft Office

Job description

We’re a values-driven, charitable organisation on a mission to make a real difference in Sunderland. Every day, we provide more than 60,000 people with a place they’re proud to call home. Our vision is clear: everyone deserves a good-quality home they can afford. We invest millions of pounds each year to keep our homes safe and decent, while also playing a part in tackling the UK housing crisis by building hundreds of modern, energy-efficient homes for rent right here in Sunderland. If you share our passion for creating thriving communities and want to be part of something that truly matters, we’d love for you to join us and help achieve our vision. If you have any accessibility needs or require adjustments, please let us know—we’re here to support you.

We may close this vacancy earlier than the advertised closing date if we receive a large number of applications.

Salary : £34,476.00

Job Description

Are you passionate about making a difference, community engagement and improving Neighbourhoods? We're looking for a Neighbourhood Coordinator to join our Housing Management team on a 12 month fixed-term basis. It's a great opportunity for someone passionate about supporting communities, building positive relationships, and delivering excellent neighbourhood services. As a Neighbourhood Coordinator, you'll play a key role in supporting customers with their tenancies, promoting sustainable communities, and helping to create neighbourhoods where people thrive. You'll manage an allocated area within Sunderland, working closely with customers and local partners to make a real difference every day. As this role involves regular travel across your designated patch, a full UK driving licence is essential and access to a vehicle is highly desirable. Business mileage will be reimbursed. Please note that our Neighbourhood Coordinators operate across the City of Sunderland, so your primary office location may change depending on service needs. A full UK driving licence and a basic DBS check (arranged and funded by Gentoo) are required for this position.

What you will be doing

• Allocate homes fairly and transparently, helping people access accommodation that meets their needs.
• Manage a designated neighbourhood, supporting sustainable communities where people want to live.
• Deliver effective tenancy management, including estate management and anti-social behaviour casework.
• Support customers to sustain their tenancies, maximise their income and manage rent payments.
• Build strong relationships with customers, community groups and partner organisations to improve local neighbourhoods.
• Work collaboratively with internal teams and external agencies to resolve complex housing and customer issues.
• Encourage and support customer feedback in line with Gentoo’s complaints policy.
• Partner with the Customer Voice team to increase customer involvement and influence service improvement.
• Treat customers with respect, compassion and professionalism, maintaining confidentiality at all times.
• Take ownership of performance targets and contribute positively to team success.
• Ensure compliance with all relevant regulatory, statutory and organisational requirements.
• Please note that our Neighbourhood Coordinators operate across the City of Sunderland, so your primary office location may change depending on service needs.
• A full UK driving licence and a basic DBS check (arranged and funded by Gentoo) are required for this position.
• As this role involves regular travel across your designated patch, a full UK driving licence is essential and access to a vehicle is highly desirable. Business mileage will be reimbursed.

What you will bring

• A full UK driving licence is essential, and access to a vehicle is highly desirable.
• Strong knowledge of housing management, including relevant legislation, regulatory standards and Tenant Satisfaction Measures.
• A good understanding of the challenges facing social housing customers and local communities.
• Flexible and adaptable, with the ability to travel across locations and work from any Gentoo office or remote location as required.
• Excellent communication, negotiation, mediation and active listening skills.
• Strong relationship‑building skills, with the ability to work collaboratively with customers, colleagues and partner organisations.
• Confident using Microsoft Office and business systems, with the ability to manage workloads, interpret information, prioritise tasks and meet deadlines.
• We would also love you to have the following; however, these are not essential:
  • A housing-related qualification
  • Housing sector work experience

Benefits

• 31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year.
• Early finish on Fridays
• Flexible and hybrid working.
• Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover.
• Access to private healthcare through the Health Cash Plan.
• Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution.
• Salary sacrifice electric vehicle scheme
• Enhanced family-friendly leave
• Car mileage allowance if you use your personal vehicle for business purposes.
• Life assurance cover to the value of 3 times your annual salary

We are one of the largest employers in Sunderland and a leading provider of social housing in the North East. We are officially a Great Place to Work and employ more than 1,100 people in more than 200 different job roles. We are proud of every colleague who helps make a difference in our communities and our customers’ lives.

Our Values, made by colleagues for colleagues. We care about people. We take accountability. We shape the future. We bring leadership. We deliver.

If you have any accessibility needs or require adjustments, please let us know—we’re here to support you.