Healthcare Support Worker - Outpatients - WGH

Buckinghamshire Healthcare NHS Trust; High Wycombe; Hybrid; GBP 26,000 - 27,000; Part time

Benefits offered by this job

Flexible working

NHS benefits

Pro rata salary

Job summary

Buckinghamshire Healthcare NHS Trust is seeking a Healthcare Support Worker for Wycombe and Amersham Outpatients. This Band 3 post is part-time, 28.5 hours weekly, with a pro rata salary of £25,760–£27,476 per year.

You’ll join a supportive team within Wycombe Hospital, delivering patient-centred care and assisting qualified staff across clinics. Training is provided through an induction programme; shift pattern is 08:00–18:00, Monday to Friday, with flexible working options.

Qualifications

• Level 2 or Level 3 (NVQ) in health and Social Care or equivalent relevant experience.
• Willing to work towards Level 2 functional skills (Math & English).
• Care Certificate/working towards.
• Experience in frontline customer service or patient care.
• Good verbal and written English communication.

Responsibilities

• Join a team of dedicated professionals and receive on‑the‑job training with an induction programme.
• Support care delivery and assist qualified staff in outpatient settings.
• Work as part of a flexible, patient‑centred approach in a busy hospital environment.

Skills

Patient care

Communication skills

Teamwork

Flexibility

Education

Level 2/3 Health & Social Care

Care Certificate/working towards

Willing to study Maths & English (Level 2)

Job description

Healthcare Support Worker - Outpatients - WGH

Band 3

Main area Healthcare Assistant Grade Band 3 Contract Permanent Hours

• Part time
• Flexible working
• Other

28.5 hours per week (Part time) Job ref 434-SCS8291753

Site Wycombe Hospital Town High Wycombe Salary £25,760 - £27,476 Per annum (Pro rata for part time) Salary period Yearly Closing 08/10/2026 23:59

Be part of our BHT family

Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.

We care for over half a million patients every year:

• Provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics
• Nationally recognised for urology and skin cancer services
• Regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services
• Deliver community services in health centres, schools, patients’ own homes, community hospitals and community hubs.

More than 6,500 people from different nations, cultures and backgrounds work for us.

We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer.

We pride ourselves in being a great place to work and invite you to join our BHT family.

Job overview

Are you looking to step into the new year with a new career?

Are you caring and good at talking to people?

Do you enjoy working as part of a team?

Do you want to make a difference for NHS patients in Buckinghamshire?

If the answer is yes then we would welcome your application

You have the opportunity to join our fantastic and friendly Buckinghamshire Healthcare NHS Trust (BHT) family as a healthcare support worker in Wycombe and Amersham Outpatients – no previous experience needed.

These are great opportunities for candidates who are looking to step into healthcare for the first time, or for those who are already in healthcare and want to work for an NHS Trust . H ealthcare Support Workers play a crucial role in all aspects of care delivery for our patients.

Main duties of the job

You will be joining a team of dedicated professionals who you will learn from on the job, we provide training to ensure you have the skills for the role and offer development opportunities to realise your career potential. You will be enrolled onto a healthcare support worker induction programme held each month, ensuring you feel supported as you take the first steps into your new career.

Our department operates from 08.00-18.00 Monday to Friday

What does Buckinghamshire Healthcare NHS Trust offer you?

• As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes.
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

• We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
• Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve.
• A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families.

What do we stand for?

• Our vision is to provide outstanding care, support healthy communities and be a great place to work.
• Our mission is to provide personal and compassionate care every time.
• Our care values are collaborate, aspire, respect and enable.

Detailed job description and main responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

Person specification

EDUCATION, QUALIFICATIONS

• Level 2 or Level 3 (NVQ) in health and Social Care or equivalent relevant experience
• Willing to work towards Level 2 functional skills (Math & English
• Care Certificate/working towards

EXPERIENCE

• Experience of working with people, ideally in a front-line customer service role.
• Experience of providing person centred care.

SKILLS, ABILITIES & KNOWLEDGE

• An understanding of the importance of patient confidentially and privacy.
• Recognise how patients and colleagues need to be treated with dignity and respect and can demonstrate these behaviours in their daily work.
• Good verbal and written English communication skills.
• The ability to respond with kindness and humanity to patients.
• A flexible and adaptable approach with the aptitude to work in a busy hospital healthcare setting.
• Basic knowledge of health and safety with an awareness of the importance of following Trust policies and procedures.

SPECIAL CIRCUMSTANCES

• Ability to work agreed shift patterns designed to meet service needs.
• Can demonstrate self-motivation and ability to motivate others
• Demonstrates some insight into the fundamentals and complexity of care and care delivery

PPE requirements: Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.

Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.

Application deadline: This post will close on the closing date stated at midnight, however if we receive a large number of applications or there is a change in circumstance, we may be required to close a job before the advertised date.

Contacting you: We will contact candidates through the email address supplied on their application form. Please make sure you check this regularly.

Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records (ESR) system.

Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.

Travel expenses: It is Trust policy that travel expenses for interviews will not be reimbursed.

Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.