Neighbourhood and Allocations Team Leader

Lincolnshire Housing Partnership; Boston; Hybrid; GBP 34.000 - 42.000; Vollzeit

Benefits dieser Stelle

Wellbeing package (Westfield Health)

Enhanced family leave & maternity

Employer pension up to 12%

Zusammenfassung

Lincolnshire Housing Partnership is seeking a Neighbourhood & Allocations Team Leader to guide a team delivering lettings, allocations and tenancy services. You will coach Neighbourhood Officers and Allocations Officers to ensure fair, efficient housing allocations and strong customer experiences.

You will lead performance reviews, manage complex cases, and collaborate with partners to minimise voids and maximise occupancy while supporting tenants and applicants.

Qualifikationen

• Experience in social housing lettings, allocations or tenancy services.
• Experience with allocation schemes, lettings processes, tenancy sign-ups and void management.
• Ability to use performance data and KPIs to improve service outcomes, reduce void loss, and raise customer satisfaction.
• Strong partnership working skills and ability to engage with local authorities and partner organisations.

Aufgaben

• Lead and develop Neighbourhood & Allocations Officers to deliver lettings and tenancy management services.
• Monitor KPIs related to lettings, voids, tenancy sign-ups and customer satisfaction.
• Collaborate with Repairs, Assets and Compliance teams to minimise void periods and maximise rental income.
• Oversee complex allocations, transfers and sensitive rehousing cases while ensuring fairness and compliance.
• Conduct tenancy visits and support customers to establish and sustain successful tenancies.

Kenntnisse

Allocations experience

Lettings experience

Tenancy management

Housing operations

Communication skills

Vehicle access

Ausbildung

CIH Level 4+ (Housing/Housing Management or Customer Services)

Tools

Choice Based Lettings (CBL) systems

Jobbeschreibung

Do you want to lead a team which sets the tone for customer experience?

Do you have experience in social housing in a lettings, allocations or tenancy services?

Due to an internal promotion, we're looking for a Neighbourhood & Allocations Team Leader to lead a team that plays a key role in creating positive experiences for our new customers.

As a Neighbourhood & Allocations Team Leader, you will support, coach, motivate and manage a team of Neighbourhood Officers and Allocations Officers, with a particular focus on the effective delivery of lettings, allocations, tenancy sign-ups and void performance.

You will work collaboratively with internal teams and external partners to minimise void loss, maximise occupancy, provide excellent applicant and tenant experiences, and ensure homes are allocated fairly and efficiently.

Why this role matters

At Lincolnshire Housing Partnership (LHP), we believe everyone deserves a safe, secure and supportive place to call home.

In this role you’ll have direct involvement in helping us achieve our ambition of ensuring our customers can live independently.

Your team will play a crucial role. They will often be the first point of contact for new customers, helping them settle into their homes and forming those all-important first impressions of LHP.

We’re more than a housing provider — we’re a purpose ‑ driven team that cares deeply about our customers, our communities, and each other.

Alongside a salary of £37,777 you’ll enjoy a fantastic range of benefits: -

An employee wellbeing package worth up to £1,200 per year (Westfield Health) -Enhanced family leave and maternity policies.

A brilliant salary sacrifices pension scheme — with up to 12% employer contribution.

24 days’ holiday (excluding bank holidays), increasing annually for your first five years.

Opportunities to earn extra leave for full attendance, plus buy/sell options.

Access to Mental Health First Aiders across the business.

You’ll also join a positive team culture where your development is a priority and your ideas are valued.

Where I’d work:

The team you manage do a lot of their work remotely, so there isn’t a need to have a strong office or community presence.

We have offices in Boston and Grimsby and y ou’ll have the autonomy to manage your own diary and the flexibility to work from locations that best support you and your objectives.

While the role offers flexibility, there will be an expectation to attend internal team meetings and neighbourhood meetingsonce or twice each month.

What skills, attributes and experience will I need as a Neighbourhood & Allocations Team Leader?

The most important thing we look for is your attitude and values. We want someone who: - Builds trust through openness and accountability - Treats every customer with dignity and respect - Works collaboratively with colleagues and partners - Shows genuine empathy and understands different perspectives

If you care about helping people and you’re willing to learn, we’ll support you to build the rest.

It would be great if you also bring:

• Experience within allocations, lettings, tenancy management or housing operations within social housing
• Knowledge and experience of allocation schemes, lettings processes, tenancy sign-ups, choice-based lettings and void management.
• Understanding of housing legislation, regulatory requirements and best practice relating to allocations, lettings, tenancy management and safeguarding.
• A drive to enhance the lettings experience for customers and improve service delivery.
• A proven ability to deliver excellent performance through people, driving results across lettings, allocations and tenancy services.
• Experience of using performance data and KPIs to improve service outcomes, reduce void loss and increase customer satisfaction.
• Strong partnership working skills, with the ability to build effective relationships with local authorities, support agencies and internal stakeholders.
• Excellent communication skills, with the ability to engage confidently with customers, colleagues and partner organisations in a variety of settings.
• Strong organisational and time management skills, with the ability to manage competing priorities and meet deadlines in a fast-paced environment.
• Ability to drive and have access to a vehicle.

It would be even better if you had:

• Experience of managing performance and supporting colleagues through coaching, development and formal HR processes where required.
• Proven experience of leading teams within a lettings, allocations, tenancy management or housing services environment.
• A successful track record of improving lettings performance, reducing void turnaround times and delivering excellent customer outcomes.
• Experience of managing housing registers, nominations agreements and complex allocations cases.
• Experience of conducting appraisals, one-to-ones, coaching conversations and team meetings.
• Knowledge of Choice Based Lettings (CBL) systems and allocation policies.
• A professional qualification in Housing, Housing Management or Customer Services (e.g. CIH Level 4 or above).

What will a typical week be like as a Neighbourhood & Allocations Team Leader?

As a Neighbourhood & Allocations Team Leader your week will be varied, fast-paced and customer-focused, with a strong emphasis on lettings and tenancy management.

A typical week could include:

• Leading team meetings to review lettings performance, allocations activity, void turnaround times and customer priorities.
• Monitoring key performance indicators relating to lettings, voids, tenancy sign-ups, tenancy sustainment and customer satisfaction.
• Supporting and coaching Allocations and Neighbourhood Officers to deliver a high-quality lettings and tenancy management service.
• Reviewing available properties and ensuring homes are marketed, allocated and let as efficiently as possible.
• Working closely with Repairs, Assets and Compliance teams to minimise void periods and maximise rental income.
• Overseeing complex allocations, transfers and sensitive rehousing cases, ensuring decisions are fair, transparent and compliant.
• Conducting tenancy visits and supporting customers to establish and sustain successful tenancies.
• Investigating and resolving tenancy management issues, including breaches of tenancy, customer complaints and neighbourhood concerns.
• Undertaking regular one-to-one meetings, coaching sessions and performance reviews with team members.
• Analysing demand, lettings trends and local housing needs to identify opportunities for service improvement.
• Working with local authorities, support agencies and community partners to support vulnerable customers and successful tenancy outcomes.
• Ensuring customer enquiries, applications and requests are managed promptly, professionally and in line with service standards.

What opportunities will I have for progression?

There are many opportunities that LHP will provide you with to enhance your skills and assist in your career progression. You’ll be joining a team that genuinely cares about developing its people. Our Neighbourhood and Allocations Manager, Helen Bell started as a Customer Services advisor 15 years ago and has worked her way up through multiple promotions, our fantastic Organisational Development team will provide tailored training programmes and plenty of opportunities to grow your career.

Finally some key Information

At Lincolnshire Housing Partnership, we’re committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates.

It's important to ensure that the role you're applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team [e-mail] for a friendly chat

Please be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities.

To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment process

All offers of Employment is subject to a DBS Check and Satisfactory References

Please download to view supporting documents below.

Ground FloorCartergate HouseGrimsbyLincolnshireDN31 2LJUnited Kingdom