Navigator: Smokefree City & Hackney

Thrive Tribe; Greater London; Hybrid; GBP 18,000 - 22,000; Part time

Benefits offered by this job

Regular team events

Flexible working

Life coaching

Discounts portal

Enhanced parental leave

23 days holiday

Day on us

Job summary

Thrive Tribe is recruiting a Navigator to support onboarding for residents across City & Hackney. You will motivate clients toward health outcomes, ensure high-standard screenings, and guide them to appropriate health pathways.

You will also log referrals in the case management system, respond to information requests, and work with colleagues to develop services while upholding information governance and Thrive Tribe values.

Qualifications

• Customer service experience in health or wellbeing settings preferred.
• Strong verbal and written communication skills.
• Empathetic approach to client support.

Responsibilities

• Support clients through onboarding with a client-centred approach.
• Motivate clients to achieve health outcomes and ensure screening standards.
• Guide clients to appropriate health interventions and record referrals accurately.
• Use the case management system to log referrals and updates promptly.
• Respond to information requests from clients and partner organisations.
• Collaborate with Thrive Tribe teams on new projects and service development.
• Ensure Information Governance and Clinical Governance compliance.
• Help promote Thrive Tribe values across services.

Skills

Customer service

Communication

Empathy

Job description

Gloji Smokefree – City & Hackney – Navigator Role

At Thrive Tribe we deliver award-winning healthy lifestyle and wellbeing programmes that make people happier and healthier! It’s a super exciting time to join us as we continue to deliver our Smoking Cessation support service across City & Hackney

We are looking for a full-time Navigator to support our clients with their onboarding process.

Our programme is designed to support residents of City & Hackney access the support they need to stop smoking.

This can be done through several client-led approaches. Our Stop Smoking Advisors combine these, with behavioural support, using evidence-based methodology, to increase a successful outcome on their quit journey.

Like all roles at Thrive Tribe, you can expect your time at work to be fun, varied and challenging. We do not like to stick to a firm JD as we know from experience that things change throughout the lifetime of a role, and it gives our people the chance to play to their strengths.

A typical day as a Navigator might include:

• Supporting clients through our onboarding process, ensuring they get a positive and client-centred approach
• Motivating clients to achieve their health outcomes, ensuring that all screening is carried out to the highest standards
• Offering guidance and support to clients to ensurethey are aligned to the most appropriate health intervention pathway for them and their needs
• Using our case management system to accurately record referral information and ensure any case updates are recorded in a timely manner
• Responding to requests for information from clients, partner organisations and the public
• Working with colleagues across all our Thrive Tribe services to contribute to new projects and service developments – we're always looking to share knowledge and resources!
• Ensuring due consideration is given to Information Governance and Clinical Governance legislation, requirements and guidance
• Helping us maintain the ethos of Thrive Tribe by driving our organisational culture forward across our services and using every opportunity to embed our values!

About you…

Be the change

You like helping people. You'll be working with those who need help the most, empowering them to make positive changes to thrive.

Be effective

You're patient and can adapt under pressure. Always happy to make time for other people and have a great attitude.

Be happy

You recognise the power of a smile. You value a fun, supportive workplace and want to come to work raring to go (check out our rating on Glassdoor).

Be successful

You are motivated and driven. Happy working solo or as part of a team, you love meeting targets and will be given opportunities to contribute and develop your career.

Be big-hearted

You want to make a difference. Working with a like-minded team of optimistic people, you want to engage in meaningful work and change lives.

We’re looking for someone with excellent customer service and communication skills. An empathetic and caring a nature is a must, and if you’ve got experience of supporting clients to make healthy lifestyles choices even better! However, we hire based on attitude over traditional skills and experience so if you feel you are right for the job we would love to hear from you.

Our telephone lines are open between 8am – 8pm Monday to Friday, therefore we are particularly looking to hear from applicants who can offer some flexibility regarding their work pattern.

Perks…

• Regular team events and activities, including ThriveFest and our annual Challenge Weekend (for those who want to put their fitness to the test!)
• Flexible working – we're serious about life/work balance
• Tailored health and wellbeing support such as access to life coaching
• Rewards portal offering discounts on shops, restaurants, and days out
• Enhanced parental leave
• 23 days holiday (Pro rata for part-time hours) increasing every year up to a maximum of 29 days (plus Bank Holidays!)
• And last but not least, a day on us to live by our values!

Contract: We are looking for someone who can commit to 30 hours per week, including Friday, evening work until 8:00pm.

Flexibility across the working week is important, as the role will include a mixture of daytime and evening hours and possibly Saturday working if needed during peak periods.

Salary: Starting at £19,828 per annum (rising through annual increments).

Closing Date: The closing date for applications is Wednesday 30th of September. We reserve the right to close the opportunity early should we receive enough quality applicants.

Applicants will be contacted to outline the next stages of the process.

Location: Remote

Learn more about Thrive Tribe: https://www.thrivetribe.org.uk/

Got a question? If you'd like an informal chat about the opportunity, we would love to hear from you! Please contact us at [e-mail]

We believe that every person has the right to thrive at work, which is why we are committed to equal employment opportunity and will not discriminate. Should you require any specific accommodations in the recruitment process please let us know in your application