Primary Care Support Officer

Thrive Tribe; North East; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Regular team events

Flexible working

Life coaching

Discount portal

Enhanced parental leave

23 days holidays

A day on us to live our values

Job summary

Thrive Tribe is recruiting a Primary Care Support Officer to support Stop Smoking services across County Durham. You will engage with Primary Care partners and develop referral pathways into the service.

You will build strong links with primary and secondary care, promote the service, arrange practice visits and newsletters, and report on engagement outcomes to leadership. This role offers hybrid working from our County Durham base and a collaborative culture.

Qualifications

• Experience in building relationships with health partners and referral pathways.
• Understanding of health inequalities and engaging underserved groups.
• Ability to navigate the primary care landscape and promote services effectively.

Responsibilities

• Form and maintain relationships with Primary Care organisations and partners.
• Attend networking events and share information on referral routes and eligibility.
• Promote the service to primary/secondary care to maintain high visibility.
• Organise practice visits/events and produce a primary care newsletter.
• Develop efficient referral routes by working with primary and secondary care.

Skills

Networking

Referral generation

Partnership management

Health inequalities awareness

Job description

Join us on our journey to empower over a million people to change their behaviours and thrive!

At Thrive Tribe we deliver award-winning healthy lifestyle and wellbeing programmes that make people happier and healthier! It's a super exciting time to join us as we begin to deliver Stop Smoking Services throughout County Durham, and we're looking for a Primary Care Support Officer to join our team at Smokefree County Durham!

Our Stop Smoking Programmes are designed to support local people who live, study or work in County Durham and want, or need, to quit smoking. As a Primary Care Support Officer, your role will be to successfully engage with Primary Care partners and organisations, and support referral pathways from Primary Care into the service.

The Primary Care Support Officer aims to provide a dedicated point of contact in our organisation and further develop effective links between our SmokeFree County Durham service and primary and secondary care partners. Our focus is to forge strong relationships with primary care colleagues and continually explore ways to build and improve these relationships to ensure the best care for our clients.

Like all roles at Thrive Tribe, you can expect your time at work to be fun, varied and challenging. We don't like to stick to a firm JD as we know from experience that things change throughout the lifetime of a role and it gives our people the chance to play to their strengths.

A typical day as a Primary Care Support Officer might include:

• Forming, developing and maintaining relationships with Primary Care organisations, partners and individuals.

• Attending networking/ outreach events and board meetings to share information about the service, ensuring colleagues in primary and secondary care are aware of the eligibility criteria and referral routes.

• Working with Primary Care to ensure the service is promoted and marketed to a high standard.

• Arranging Practice visits and events and ensuring GP’s and practice teams are kept up to date with relevant news, including producing and distributing a designated primary care newsletter.

• Engage in joint up working with primary and secondary care to develop effective and efficient referral routes into the service.

• Using population health data to identify key priority groups and use this to target our service to key demographics and communities.

• Working together with primary care colleagues to create targeted messages/ letter to patients, whilst supporting their population health goals.

• To produce written reports evaluating engagement and service outcomes, identifying what has worked well and recommend any areas of improvement to appropriate leadership teams.

• Working with colleagues across all of our Thrive Tribe services to contribute to new projects and service developments- we're always looking to share knowledge and resources!

• Ensuring due consideration is given to Information Governance and Clinical Governance legislation, requirements and guidance

• Helping us maintain the ethos of Thrive Tribe by driving our organisational culture forward across our services and using every opportunity to embed our values!

About you…

More than anything, we are looking for a team player who puts their heart into their work. We've got some core values that run through everything we do, and we'd love it if they resonate with you too!

Be the change

You like helping people. You'll be working with those who need help the most, empowering them to make positive changes to thrive.

Be effective

You're patient and can adapt under pressure. Always happy to make time for other people and have a great attitude.

Be happy

You recognise the power of a smile. You value a fun, supportive workplace and want to come to work raring to go (check out our rating on Glassdoor).

Be successful

You are motivated and driven. Happy working solo or as part of a team, you love meeting targets and will be given opportunities to contribute and develop your career.

Be big-hearted

You want to make a difference. Working with a like-minded team of optimistic people, you want to engage in meaningful work and change lives.

To work with us in this role you will need to have some knowledge or experience in networking, referral generation and/ or partnership management, as well as an understanding of health inequalities and approaches on how to engage those experiencing them into health promotion services. It is important that you are able to navigate the primary care landscape, with an understanding of how patients access care with bonus points if you have worked in a primary care setting previously!

However, we hire based on attitude over traditional skills and experience so if you feel you are right for the job we would love to hear from you!

Perks…

• Regular team events and activities, including ThriveFest and our annual Challenge Weekend (for those who want to put their fitness to the test!)

• Flexible working - we're serious about life/work balance

• Tailored health and wellbeing support such as access to life coaching

• Rewards portal offering discounts on shops, restaurants, and days out

• Enhanced parental leave

• 23 days holiday, increasing every year up to a maximum of 29 days (plus Bank Holidays!)

• And last but not least, a day on us to live by our values!

Contract: Full time (37.5 hours), Permanent

Salary: £26,000

Further Information: To discuss this role further please contact Laura Oselton

[e-mail] or contact 07902773842.

Closing Date: The closing date for applications is Friday 16th October 2026.We reserve the right to close the opportunity early should we receive enough quality applicants.

Applicants will be contacted to outline the next stages of the process. Interviews are likely to take place w/c Monday 26th October 2026

Location: Your base to work from is our office at The Greenhouse, Annfield Plain, County Durham. Much of your time will be spent engaging with Primary Care face-to-face across the whole of County Durham (so a car owner is desired). When not delivering across the County, you will be able to work both from our office base and from home.

Please note, the successful applicant will be required to have the right to work in the UK.

Learn more about Smokefree County Durham https://www.smokefreecountydurham.co.uk

Learn more about Thrive Tribe: https://www.thrivetribe.org.uk/

We believe that every person has the right to thrive at work, which is why we are committed to equal employment opportunity and will not discriminate. Should you require any specific accommodations in the recruitment process please let us know in your application