National Course Advisor - AD Education

Institute of Contemporary Music Performance; Liverpool; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Auto-Enrolment Pension Scheme

Healthcare Plan

Cycle to Work

Staff Discounts – Short Courses

Job summary

Institute of Contemporary Music Performance in Liverpool is recruiting a National Course Advisor to guide aspiring students toward careers in creative media and music production. The role blends contact-centre interactions with account management and campus activity coordination, including tours and recruitment events.

The position requires a personable, target-driven professional with excellent communication and strong organisational skills, able to travel within the UK and work weekends or

Qualifications

• Strong interpersonal and communication skills suitable for a busy student recruitment environment.
• Ability to work with a wide range of people, motivate others and build trust.
• Willingness to travel within the UK and work weekends/evenings as required.

Responsibilities

• Guide aspiring students along their journey toward careers in creative media and music production.
• Support and organise campus activities, tours and recruitment events.
• Balance call centre tasks with account management and relationship-building.

Skills

Personable

Target-driven

Interpersonal skills

Excellent communication

Organisational skills

Team player

Resilience

Adaptable

Travel within UK

Customer service

Job description

AD Education UK is a growing network of leading creative education institutes in the UK. The group’s institutions are united around strong values and sharing a vision for creativity and innovation within creative media education. With over 40 years of pioneering and sector-leading experience, our graduates can be found throughout the music, film, games and wider creative media sectors, winning prestigious awards and employed within the highest echelons of their respective creative fields. Our market-leading portfolio of schools includes The Institute of Contemporary Music Performance (ICMP) and SAE Institute UK.

National Course Advisor

Location: Liverpool
Contract Type: Full-time 1FTE
Salary: Up to £28,780 per annum
Closing date for applications:14 August 2026 (it may close earlier if a suitable candidate is found)

Join a Global Leader in Creative Media and Music Education

Are you a motivated and personable professional with a passion for education and creative industries? SAE UK and ICMP, part of ADE UK’s global network, are looking for a National Course Advisor to help guide aspiring students in their journey toward fulfilling careers in creative media and music production.

About Us

Owned by ADE UK, SAE and ICMP are renowned names in creative media and music education. SAE, established in 1976, operates across 23 countries with over 50 campuses, offering cutting-edge facilities and industry-relevant programs. ICMP, a leading institution in contemporary music production, empowers students to pursue their artistic ambitions in a supportive and inclusive environment.

Together, we provide world-class education that fosters creativity, individuality, and real-world readiness.

About The Role

The role is hybrid of a traditional contact centre role where call volumes can be high, balanced with account management where relationships need to be nurtured and developed. This includes calling leads / accounts or interacting with them through video conferencing. Supporting and organising campus-based activities, i.e. tours and recruitment events will also be required.

What We’re Looking For

• Personable, confident, friendly and approachable, and self-motivated to achieve results.
• Passion and commitment to exceeding targets.
• Flexible and adaptable to work as required to meet the needs of prospective students and the organisation.
• Outstanding interpersonal skills, including the ability to work with a wide range of people and to inspire trust and confidence.
• Has an inspiring, motivating and professional personality which delivers a positive experience for our staff and students.
• Enthusiastic and self-motivated.
• Excellent written and verbal communication skills, able to present ideas and information tailored to the audience.
• Good organisational skills, creative, adaptable, resilient and able to work under pressure to organise, prioritise and meet deadlines.
• Comfortable with change and positively thrives in exciting dynamic environments, demonstrating resilience and ability to prioritise responsibilities and manage change.
• Works well within a team, motivating and supporting others, embracing collaborative working and achieving results both individually and as part of a team.
• Creative, adaptable, resilient and able to work under pressure and deliver to deadlines.
• Demonstrates personal integrity and honesty at all times.
• Sufficiently mobile and flexible to travel within the UK and work weekends and evenings as required.
• Resilience: ability to prioritise responsibilities and time-manage appropriately.
• Empathetic and discreet, understands confidentiality and privacy in respect to personal data, information and communications.
• Above all, is reliable, tolerant, and determined; an empathic communicator, able to see things from the other person's point of view; and importantly be able to get on with others and be a team-player

Why Join Us?

Be part of a global network that’s shaping the future of creative media and music education.

Enjoy a dynamic and collaborative work environment where no two days are the same.

Develop your skills in a role that combines sales, account management, and relationship-building.

Work with teams at SAE UK and ICMP, supported by ADE UK’s robust framework.

For more information please see full job description here

Closing date for applications: 14 August 2026

Note: ADE is an equal opportunities employer and welcomes applications from all sections of the community. ADE is committed to safeguarding and promoting the welfare of young people and vulnerable adults. Successful candidates will be required to obtain a satisfactory enhanced DBS disclosure.

Employee Assistance Programme

Auto-Enrolment Pension Scheme with Royal London Pension

Cycle to Work Scheme

Enhanced Maternity and Adoption Pay

Enhanced Paternity Pay

Occupational Sick Pay

Healthcare Cash Plan

Employee Assistance Programme(Legal & General)

Group Income Protection (Legal & General)

Life Assurance (Legal & General)

Season Ticket Loans

Ride to Work Scheme

Staff Discounts – Short Courses 2025-2026

50% off ICMP courses