National Account Manager UK

MPM Products Ltd.; Manchester; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

MPM Products Ltd. in the UK is seeking a National Account Manager to lead strategic national customer accounts, owning full P&L and delivering revenue, spend and margin targets, while aligning cross-functional teams.

The role focuses on developing UK retailers, shaping category strategy, and driving commercial excellence across the organization. You will manage complex negotiations, build robust joint business plans, and collaborate with marketing, supply chain, and product teams to optimise

Qualifications

• Minimum 3 years account management experience in FMCG sector.

Responsibilities

• Deliver budgeted KPI's and joint business plans to grow UK accounts.
• Lead negotiations and annual joint business planning for profitability.
• Monitor and report RSV, turnover and spend vs budget and outturn.

Skills

Account management

Negotiation

Strategic thinking

Data analysis

Stakeholder management

Excel

PowerPoint

Time management

Presentation skills

Tools

Excel

PowerPoint

Job description

UK, Manchester Head Office/ Permanent/ SALARY: COMPETITIVE

Job Purpose

To develop, lead and grow strategic national customer accounts by developing and executing joint business plans that drive profitable sales, build market share, and strengthen long-term partnerships for the MPM brands. The National Account Manager is responsible for full customer P&L ownership, delivering against revenue, spend & margin targets, and acting as the key liaison between the customer and internal cross-functional teams. This role plays a critical part in developing UK based retailers for MPM and in shaping customer strategy, influencing category performance, and championing commercial excellence across the organization.

Key Responsibilities

This role deals with a wide variety of work tasks including, but not limited to the following:

• Deliver budgeted KPI's (Turnover £, Spend % & GM%)
• Leads complex, high-stakes negotiations & annual joint business planning to achieve internal agreement & external sign off to maximize MPM ROI, ensuring spend maintained to ensure profitable growth
• Monitor, analyze and report Retail Sales Value (RSV) £, Turnover £ & Spend £ & % versus Budget and Outturn on a weekly, monthly and annual basis
• Leads cross-functional collaboration and escalates key issues for the defined region to the business.
• Develop and implement robust promotion and pricing plans, by customer, analyzing ROI and amending as necessary
• Negotiate and implement, alongside the UKEMEA Brand Manager, Trade and Consumer marketing plans
• Lead cross-functional teams (Category, Product & Brand) to deliver compelling sales propositions, customer range reviews and brand planning sessions, supported by Electronic Point of Sales (EPOS), Customer and Consumer data rationale wherever possible
• Identify opportunities to drive MPM’s existing and new product ranges, distribution, space and online & in-store presence
• Communicate regularly, and in a timely manner, with Supply Chain to ensure accurate volume forecasts are shared for base, promotion, new product development and new listings
• Monitor stock levels and support Business Account Coordinator with communication on supply issues internally and externally
• Visit stores on a regular basis to ensure a good depth of understanding of competitor and customer activity
• Support Product to identify development decisions through the analysis of RSV £ and category/customer data
• Support in the collation of forecast volume & sales impact and subsequent review of actual volume & sales performance as part of Stage Gate process
• Any other duties commensurate with the level of responsibility of this role

Knowledge, Skills and Experience

Action Orientated -

Business Development Skills - able to identify commercial opportunities and building effective relationships with defined retail partners

Strategic commercial thinking - able to align account plans with business objectives and long-term growth strategies

Advanced negotiation skills - capable of leading complex customer negotiations and securing mutually beneficial outcomes

Data-driven decision making - strong analytical skills and confidence using sales, market, and financial data

Project management - ability to manage multiple workstreams and deliver projects on time

Stakeholder management - skilled at influencing and communicating with both internal and external stakeholders at all levels

Strong communication & presentation skills - can create and deliver compelling customer-facing proposals

IT literate - Competent to use Excel & PowerPoint along with experience of working with customer data. Full training will be given on in house systems

Focus on execution - ability to assess in-store needs, work with marketing teams to develop pos/media plans for customers.

Financial acumen - understanding of key profit drivers, ways to improve ROI & financial promise.

Personal Learning & embraces change - Seeks feedback and reacts / learns from experience.

Time management - Uses time effectively to manage multiple key accounts & customer deadlines.

High level of self-supervision, organization & discipline - full preparation for customer calls, prioritization of work, delivery of meetings, nutritional training & timely agreed follow-up.

• Minimum of 3 years account management experience in the FMCG sector

Languages

Experience in the Pet Care sector