National Account Manager

ADZ Dagitim LTD; Reading; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading company in the hotel linen supply sector as a Customer Service Manager. You will play a vital role in managing client relationships, overseeing contracts, and ensuring a seamless service experience. The position requires a proactive individual with excellent organizational skills and a hands-on approach in a dynamic environment.

Benefits

Pension

Free Life Assurance

Discounted gym membership

Long Service Awards

Thorough onboarding training

Referral schemes

Health4All Scheme

Extra Mile Awards

Free onsite parking at most sites

Qualifications

• Self-motivated with excellent planning and people skills.
• Ability to negotiate contracts and manage client accounts.
• Hands-on approach with a can-do attitude.

Responsibilities

• Retain and grow the national client portfolio.
• Negotiate pricing and renewal of contracts.
• Provide full customer support and manage account closures.

Skills

Communication

Organizational Skills

Flexibility

Job description

The candidate must be flexible as there will be a need to travel and work nationally as required. Mainly the London area.

We are looking for a highly versatile, professional, self-motivated, and driven individual, to join our National Accounts team. Responsibilities will include retention and growth of our existing clients, building relationships, reviewing, renewing contracts and price negotiations.

This role also includes overseeing of Area Service managers for selective sites. This is an exciting opportunity to join us in providing a world class service to our customers.

Working within a fast-paced environment, the ideal candidate will possess excellent people, planning and organisational skills. They must demonstrate flexibility with a hands-on approach and willingness to accept variety of roles taking on any task with a can-do attitude dealing with a wide variety of tasks from customer service, administration.

The Company

Johnsons Hotel Linen, who specialise in supplying the corporate 4-star market and the budget hotel sector is seeking a talented individual to take on the role of Customer Service Manager in a busy and challenging environment. This is very much a hands-on role, in which you will provide vital support to the business and contribute with the smooth running of the organisation in a small team.

Reporting to the Senior Account Director, you are required to: -

• Represent the Company positively whilst visiting our client hotels, building great relationships along the way.
• Supporting the Senior Account Director in looking after client accounts, covering monthly, quarterly, and annual review meetings.
• Retain and grow our national client portfolio.
• Negotiate pricing and renewal of contracts.
• Undertake account management in conjunction with the Senior Account Director for the Hotel Linen Customers. which may include individual and group Hotels on a regular and systematic basis, to include accurate reporting of issues, preparation of a monthly report, coordination of group activities to General Managers and site Directors.
• Provide day-to-day enquiry handling and full customer support for all customers allocated to your area of responsibility.
• Train new customers and Account Managers in our system of service, help with installation of new linen and general enquiry handling.
• liaise with account management team activities and issues.
• Attend service review meetings with customers and internally.
• Arrange customer visits to the Hotel Linen production facilities.
• Manage customer account closures.
• Draft price lists and proposals for potential customers.
• Ensure all proposals meet the companys strategy and objectives, seeking guidance as required.
• Assist with the drafting of all new customer contracts, as required.
• Submit a weekly report of movements.
• Submit a month report of outcomes and proposed future activity.
• Reporting any service or quality issues to the General Managers and others, as directed.
• Fulfil other reasonable tasks as may be required from time to time for the general benefit of the business.
  
  

Benefits

• SAYE scheme
• Pension
• Free Life Assurance
• EAP
• Long Service Awards
• 24/7 GP Helpline
• Discounted gym membership
• Thorough onboarding training and induction programme
• Deliver the appropriate training to enable you to do your job to the very best of your ability
• Apprenticeship programs LGV, Textile Care Operative, Team Leading, Management and Customer Service
• Referral schemes
• Health4All Scheme
• Extra Mile Awards
• Baby Boxes
• Free onsite parking at most sites
  
  

Job Type: Full-time

Schedule

• Monday to Friday
• Weekend availability