National Account Manager

Medik8; Greater London; Hybrid; GBP 55,000 - 77,000; Full time

Benefits offered by this job

Wellbeing

Rewards

Growth

Impact

Job summary

Medik8 is seeking an operational, commercially driven National Account Manager to join our UK Commercial team. You will own day-to-day management for key prestige retailers and help turn JBPs into in-store and online reality.

Reporting to the Senior NAM, you will collaborate across Trade Marketing, Supply Chain and Finance to optimise stock, promotions and sell-in/sell-out, while maintaining strong relationships with buyers at Sephora, Harrods and other partners.

Qualifications

• Proven NAM Experience: Demonstrable track record in a National Account Manager or Junior NAM capacity within UK beauty, FMCG, or personal care.
• Retailer Knowledge: Direct experience managing or supporting UK beauty or department store retailers.
• Commercial & P&L Exposure: Strong understanding of account-level commercial levers, with prior experience tracking promotional spend, margin impact, or account P&L performance.
• Numerical & Analytical Skills: Proficient in Excel and PowerPoint, with strong numerical confidence and the ability to interpret sales and EPOS data effectively.
• Communication & Stakeholder Management: Strong interpersonal skills with the ability to build collaborative relationships with retail buyers and internal cross-functional teams.

Responsibilities

• Own day-to-day relationships with retail Buyer, Merchandising, and Marketing teams to ensure smooth operational delivery of agreed plans.
• Partner with the SNAM to deliver Joint Business Plans (JBPs), ensuring promotional calendars, activation support, and space allocations are executed on time.
• Coordinate in-store eventing, visual merchandising updates, and digital shelf assets with the Trade Marketing team.
• Track and maintain accurate account-level Retail and Net sales forecasts against agreed monthly targets.
• Forecast Core and New Product Development (NPD) stock planning; maintain stock cover and prevent out-of-stock risks.
• Monitor promotional performance, investment margins, campaign ROI, and sell-out speed; flag risks and opportunities.

Skills

NAM Experience

Retailer Knowledge

Commercial & P&L Exposure

Numerical & Analytical Skills

Communication & Stakeholder Management

Tools

Excel

PowerPoint

Job description

Location: Hybrid (Centennial Park, Elstree / London Bridge from Jan 2027)

Department: UK Commercial

About The Role

We are seeking an operational, commercially driven National Account Manager to join our UK Commercial team.

Reporting into the Senior National Account Manager, you will take ownership of day-to-day commercial management and relationship building for key prestige retail accounts (including Sephora and Harrods), alongside supporting broader UK channel execution.

In this role, you will focus on turning Joint Business Plans (JBPs) into operational reality - managing promotional execution, stock availability, NPD launches, and sell-in/sell-out tracking. You will bring strong numerical accuracy, commercial focus, and a collaborative approach to driving brand growth in store and online.

In more detail, your role will include:

Account Management & Relationship Building

• Retailer Execution: Own day-to-day relationships with retail Buyer, Merchandising, and Marketing teams to ensure smooth operational delivery of agreed plans.
• JBP Delivery: Partner with the SNAM to deliver agreed Joint Business Plans (JBPs), ensuring promotional calendars, activation support, and space allocations are executed on time.
• In-Store & Online Visibility: Coordinate in-store eventing, visual merchandising updates, and digital shelf assets with the Trade Marketing team.
• Forecasting Accuracy: Track and maintain accurate account-level Retail and Net sales forecasts against agreed monthly targets.
• Stock & Demand Planning: Work closely with Demand Planning to forecast Core and New Product Development (NPD) lines, maintaining optimal stock cover and preventing out-of-stock risks.
• Promotional & P&L Tracking: Monitor promotional performance, investment margins, campaign ROI, and sell-out speed, flagging risks and commercial opportunities to leadership.

Commercial & Data Reporting

• Performance Analysis: Use retailer EPOS and sales data to track weekly performance, identify stock gaps, and monitor sell-through trends.
• Cross-Functional Execution: Act as the operational commercial lead for account administration, including new line setups, promotional submissions, and cross-functional launch trackers across Marketing, Supply Chain, and Finance.

Requirements

Our Commitment to Inclusion (The 60% Rule):

Essential Criteria (Core Skills)

• Proven NAM Experience: Demonstrable track record in a National Account Manager or Junior NAM capacity within UK beauty, FMCG, or personal care.
• Retailer Knowledge: Direct experience managing or supporting UK beauty or department store retailers.
• Commercial & P&L Exposure: Strong understanding of account-level commercial levers, with prior experience tracking promotional spend, margin impact, or account P&L performance.
• Numerical & Analytical Skills: Proficient in Excel and PowerPoint, with strong numerical confidence and the ability to interpret sales and EPOS data effectively.
• Communication & Stakeholder Management: Strong interpersonal skills with the ability to build collaborative relationships with retail buyers and internal cross-functional teams.

Desirable Criteria (Nice to Haves)

• Prior exposure to FMCG or fast-growth beauty/skincare environments.
• Basic understanding of demand forecasting cycles and monthly S&OP/IBP inputs.

About us

Founded in 2009 by UK scientists and brothers, we are a British, B Corp certified skincare brand renowned for clinical results without compromise. Our mission is to simplify the route to great skin through our pioneering CSA Philosophy: Vitamin C plus Sunscreen by day, and Vitamin A by night.

We are a team of collaborative go-givers fuelled by a purpose-driven mentality. Innovation is at our core; we pride ourselves on doing everything in-house, challenging the norm and pushing the boundaries of possibility. We work with integrity and agility, ensuring our commitment to sustainability and quality is never compromised. Above all, we believe in community. Our diverse talents work cross-functionally because we know we achieve more together. It’s just who we are!

Some of the perks of being part of the Medik8 team include:

• Wellbeing: 25 days holiday + bank holidays, Flexible & Hybrid working, Private Medical Insurance, Mental Health support.
• Rewards: 75% Discount + Annual Product Allowance, Annual Performance Bonus, Long Service Awards.
• Growth: Up-skilling support, regular Lunch & Learns, Flexible Career opportunities.
• Impact: 2 Volunteering days per year, Matched Charitable Giving Scheme.

Want to do a little more research before you apply?

Head over to our main careers page to find out more about the team and our values. You can also find out more about us on LinkedIn, Glassdoor & Instagram.

Our BCorp Commitment to JEDI (Justice, Equity, Diversity & Inclusion)

At Medik8, we are committed to cultivating a diverse, equitable, and inclusive workplace where every individual feels respected, valued, and empowered. We believe a rich tapestry of backgrounds, cultures, and perspectives fuels the innovation behind our products.

Research shows many candidates only apply if they meet 100% of a job description, however, we use the "60% Rule": if you meet over 60% of the requirements and have the passion to learn the rest, we want to hear from you.

Our Inclusive Hiring Standards:

• Fair Chance Hiring: To support systemic justice, we do not request criminal record or credit checks during the application stage (unless legally required for the role).
• Blind Recruiting: We use anonymised CV screening to focus purely on your talent and reduce bias.
• Disability Confident: As a Level 2 employer, we guarantee an interview to disabled applicants who meet the minimum role criteria.
• Immigration Integrity: We welcome all applicants within current Home Office guidance on sponsorship and Right to Work. We never artificially manipulate role scopes or salaries to meet requirements.