National Account Manager

KJ Talent & Partners; Greater London; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

KJ Talent & Partners partners with a world-renowned premium beauty brand to recruit a commercially driven National Account Manager for London. You will lead three channels—luxury department store, airport retail and premium outlet—driving sales, coaching managers, and shaping the customer experience across locations.

This role rewards ownership, cross-channel strategy, and people development, with hybrid London working and the chance to influence performance through data, partnerships and a

Qualifications

• Ambitious retail leader with premium beauty or travel retail experience.
• Thinks commercially and understands levers to accelerate performance.
• Builds and develops high-performing teams.
• Loves delivering exceptional customer experience in luxury settings.

Responsibilities

• Drive sales, productivity and commercial performance across three channels.
• Lead, motivate and develop beauty retail teams.
• Build strong relationships with retailers and travel retail partners.
• Create action plans around KPIs, conversion and average order value.
• Ensure exceptional service and brand experience across locations.
• Identify opportunities to grow market share and maximise trading moments.
• Support launches, events and retail activations.
• Use data to monitor performance and act quickly on opportunities.

Skills

Commercial mindset

People leadership

Multi-channel retail

Data-driven

Relationship building

Job description

National Account Manager – Luxury Beauty

London - Hybrid

This is not your typical beauty management role.

We’re partnering with one of the world’s most exciting premium beauty and skincare brands to find a commercially driven, people-focused National Account Manager to lead three important retail channels.

It’s a rare opportunity to take ownership of a high-profile portfolio spanning luxury department store, airport retail and premium outlet, with the autonomy to drive performance, develop exceptional teams and create a consistently outstanding customer experience.

The Opportunity

You’ll be the commercial force behind the business across your locations — understanding what makes each channel tick and turning that insight into results.

You’ll lead from the front, spending time with your teams, coaching managers and consultants, identifying opportunities and ensuring every location delivers against its potential.

Your remit will include:

• Driving sales, productivity and commercial performance across all three channels
• Leading, motivating and developing high-performing beauty retail teams
• Building strong relationships with key retail and travel retail partners
• Creating clear action plans around KPIs, conversion, average transaction value and customer recruitment
• Ensuring exceptional standards of service, consultation and brand experience
• Identifying opportunities to grow market share and maximise every trading moment
• Supporting successful launches, events and retail activations
• Using data and insight to understand performance — and acting quickly when opportunities emerge
• Creating a culture where talented people are challenged, developed and genuinely want to stay

Who We're Looking For

We’re interested in ambitious retail leaders who combine commercial instinct with brilliant people leadership.

Experience within premium beauty, luxury retail, skincare, fragrance, cosmetics or travel retail would be highly relevant.

More importantly, you'll be someone who:

Thinks commercially.

You know your numbers, understand the story behind them and know which levers to pull to accelerate performance.

Builds brilliant teams.

You don't simply manage people — you coach, challenge, inspire and create future leaders.

Loves the customer.

You understand that in luxury beauty, exceptional service isn't an extra. It's the business.

Thrives on ownership.

You're comfortable moving between different locations, priorities and retail partners while keeping a clear view of the bigger picture.

You want a role with visibility, responsibility and genuine scope to make your mark.

Why This Role?

Because opportunities combining prestige beauty, multi-site leadership and three very different retail environments don't come around often.

You’ll join a highly regarded international beauty business with an exceptional product portfolio, strong consumer demand and a culture that takes both commercial performance and people development seriously.

For the right person, this is the kind of role that can become a significant next step in a long-term career within prestige beauty.

Due to the confidential nature of this search, the brand will be disclosed to suitable candidates during the recruitment process.