Murex Production Support Analyst (MX.3) - Incident & Reliability

Westpac Group; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

Westpac is seeking a Murex Production Support Analyst in London to maintain stability and performance of the Murex platform across international markets. You will triage incidents, manage production issues and work with Front Office, Middle Office, Operations, Finance and Technology to ensure smooth end-to-end processes.

The role requires deep MX.3 knowledge, strong technical troubleshooting, and effective communication to coordinate recovery and continuous improvement across global teams.

Qualifications

• Hands on experience supporting Murex within a complex Financial Markets environment.
• Experience supporting business critical production services and incidents.
• Strong knowledge of Financial Markets products including Fixed Income, Interest Rate Derivatives, Credit Derivatives and Commodities.
• Understanding front to back trade processing and dependencies between Trading, Ops, Finance, Risk and Settlement.
• Experience with databases and SQL.
• Experience with Linux/UNIX and troubleshooting.
• Excellent communication with stakeholders.
• Structured and collaborative problem solver.

Responsibilities

• Investigate and resolve production incidents, service requests and application queries within SLAs.
• Support Murex MX.3 across front-to-back workflows (trade capture, pricing, valuation, risk, confirmations, payments, settlement).
• Diagnose issues across Murex apps, services, workflows, batches, interfaces, databases and Linux infrastructure.
• Monitor and troubleshoot scheduled processing and DataMart jobs and failures.
• Collaborate with Front Office, Middle Office, Operations, Finance, Risk and Tech to coordinate recovery and prevent recurrence.
• Assist with controlled system changes through testing, implementation and post-release validation.
• Maintain incident records, procedures and operational documentation.
• Identify opportunities to improve monitoring, automation, and platform resilience.

Skills

Murex MX.3 knowledge

End-to-end MX.3 knowledge

Financial Markets domain expertise

Incidents management

Stakeholder management

Production support experience

Strong communication skills

Education

Bachelor's degree in a relevant discipline

Tools

SQL

Linux/UNIX

Sybase

MxML/XML

Control-M

Bloomberg

MarkitWire

ServiceNow

Jira

Confluence

DataMart

Job description

Westpac is seeking a Murex Production Support Analyst in London to maintain stability and performance of the Murex platform across international markets. You will triage incidents, manage production issues and work with Front Office, Middle Office, Operations, Finance and Technology to ensure smooth end-to-end processes.

The role requires deep MX.3 knowledge, strong technical troubleshooting, and effective communication to coordinate recovery and continuous improvement across global teams.