Murex Production Support Analyst

Westpac Group; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

Westpac is seeking a Murex Production Support Analyst in London to maintain stability and performance of the Murex platform across international markets. You will triage incidents, manage production issues and work with Front Office, Middle Office, Operations, Finance and Technology to ensure smooth end-to-end processes.

The role requires deep MX.3 knowledge, strong technical troubleshooting, and effective communication to coordinate recovery and continuous improvement across global teams.

Qualifications

• Hands on experience supporting Murex within a complex Financial Markets environment.
• Experience supporting business critical production services and incidents.
• Strong knowledge of Financial Markets products including Fixed Income, Interest Rate Derivatives, Credit Derivatives and Commodities.
• Understanding front to back trade processing and dependencies between Trading, Ops, Finance, Risk and Settlement.
• Experience with databases and SQL.
• Experience with Linux/UNIX and troubleshooting.
• Excellent communication with stakeholders.
• Structured and collaborative problem solver.

Responsibilities

• Investigate and resolve production incidents, service requests and application queries within SLAs.
• Support Murex MX.3 across front-to-back workflows (trade capture, pricing, valuation, risk, confirmations, payments, settlement).
• Diagnose issues across Murex apps, services, workflows, batches, interfaces, databases and Linux infrastructure.
• Monitor and troubleshoot scheduled processing and DataMart jobs and failures.
• Collaborate with Front Office, Middle Office, Operations, Finance, Risk and Tech to coordinate recovery and prevent recurrence.
• Assist with controlled system changes through testing, implementation and post-release validation.
• Maintain incident records, procedures and operational documentation.
• Identify opportunities to improve monitoring, automation, and platform resilience.

Skills

Murex MX.3 knowledge

End-to-end MX.3 knowledge

Financial Markets domain expertise

Incidents management

Stakeholder management

Production support experience

Strong communication skills

Education

Bachelor's degree in a relevant discipline

Tools

SQL

Linux/UNIX

Sybase

MxML/XML

Control-M

Bloomberg

MarkitWire

ServiceNow

Jira

Confluence

DataMart

Job description

Murex Production Support Analyst

London

About Westpac

Australia’s oldest bank and one of the four major banking organisations in the country. Through Westpac Institutional Bank, we support corporate, institutional and government clients globally with specialist expertise across banking, markets and capital markets services.

Our London office is a key international hub, working closely with teams across Australia, Asia, Europe and the Americas. The business plays an important role in supporting cross border funding, investor access, and international capital markets activity for clients in the UK, Europe, Australia and New Zealand.

How will I help

The Murex Production Support Analyst plays a key role in maintaining the stability, performance and reliability of Westpac's Murex platform, supporting the international Financial Markets and Treasury business. The role combines hands on technical troubleshooting with an understanding of front to back markets processes to resolve production issues, support critical business functions and improve platform resilience.

Working closely with Front Office, Middle Office, Operations, Finance, Risk and Technology teams, the role is primarily focused on production support, taking ownership of incidents, service requests and application issues from triage through to resolution. The role also contributes to testing, controlled change activities and continuous improvement initiatives as part of a global technology team.

Key Accountabilities

• Investigate and resolve production incidents, service requests and application queries within agreed service levels, keeping stakeholders informed from triage through to resolution.
• Support Murex MX.3 across front-to-back workflows, including trade capture, pricing and valuation, risk, confirmations, payments, settlement, collateral and end-of-day processing.
• Diagnose issues across the Murex application, services, workflows, batches, interfaces, databases and Linux infrastructure.
• Monitor and troubleshoot scheduled processing and DataMart jobs, including failures involving system capacity, files, interfaces or data transfers.
• Partner with Front Office, Middle Office, Operations, Finance, Risk and Technology teams to assess impact, coordinate recovery and prevent recurrence.
• Support controlled system changes through analysis, functional testing, implementation and post-release validation.
• Maintain accurate incident records, support procedures and operational documentation in the team's service-management and knowledge tools.
• Identify opportunities to improve monitoring, automation, support processes and platform resilience..

What's in it for me

You will join a collaborative and supportive international team during a period of strong strategic growth for Westpac Institutional Bank. Westpac provides a broad range of health, wellbeing, lifestyle and financial benefits.

What do I need?

Required Experience & Skills

• Hands on experience supporting Murex within a complex Financial Markets environment, with strong end to end knowledge of MX.3.
• Experience supporting business critical production services and managing incidents in a fast paced environment.
• Strong knowledge of Financial Markets products, including Fixed Income, Interest Rate Derivatives, Credit Derivatives and Commodities.
• Sound understanding of front to back trade processing and the dependencies between Trading, Operations, Finance, Risk, Credit and Settlement functions.
• Hands on SQL skills and experience working with relational databases. Sybase experience is advantageous.
• Working knowledge of Linux/UNIX and the ability to perform basic troubleshooting and support activities.
• Strong written and verbal communication skills, with the ability to manage stakeholders, explain impacts and escalated issues appropriately.
• A structured, collaborative approach and the ability to take ownership of issues through to resolution.
• Experience with Murex workflows, MxML/XML, market data, valuation, risk reporting, collateral management or DataMart.
• Experience with Control-M or a similar enterprise scheduling platform.
• Familiarity with Bloomberg, MarkitWire or other market connectivity and execution platforms.
• Experience using ServiceNow, Jira and Confluence.
• Experience supporting functional testing, release implementations, monitoring or production automation activities.
• Degree qualified in a relevant discipline, or equivalent practical experience.

Stakeholder & Communication Skills

• Excellent communication skills with Front Office, Middle Office and Back Office stakeholders.
• Ability to independently investigate, triage and resolve issues, escalating where appropriate.
• Delivery and quality focused approach.
• Proactive and solution-oriented mindset.
• Ability to prioritise effectively and adapt to changing business requirements.