Multiskilled Night Team member - Full Time

Accorhotel; Greater London; In loco; GBP 26.000 - 34.000; Tempo pieno

Descrizione del lavoro

IBIS London City Shoreditch is seeking a Multiskilled Night Team Member to welcome guests during the night and maintain their wellbeing with a personal touch. You will manage reception duties, perform night audits, and support security and the day team to ensure 24/7 service.

The role runs from 11pm to 7:18am with opportunities to handle F&B orders. The successful candidate will be flexible, customer-focused, and capable of multitasking between front desk and F&B tasks, with prior night audit

Competenze

• Able to work unsupervised with a proactive approach.
• Comfort handling front desk tasks and night audits.
• Strong customer service mindset with guest-focused attitude.

Mansioni

• Be responsible for the reception desk and processing of night audit and nightly reports.
• Assist security with monitoring building security.
• Aid in the operations for the day team to ensure exceptional service is provided around the clock
• Work the night shifts from 11pm to 7:18am.
• Take food & beverage orders, prepare & deliver orders to guests from the F&B menu.
• Perform F&B and Bar tasks and assist at the reception as required.
• Learn and serve beverages including cocktails, mocktails, beer, etc.
• Keep tables and service areas clean and tidy; maintain hygienic service.
• Take responsibility for your designated section and station.
• Any other reasonable request by Supervisor or Hotel Management.
• Order taking and maximize sales opportunities with product knowledge.

Conoscenze

Self-starter

Multitasking

Customer service

Night audit experience

Reception duties

Descrizione del lavoro

As our next Multiskilled Night Team Member, you...Are the 'face of IBIS Shoreditch', extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.

Contract - Full Time, Permanent , 39 hours / Week.

• Be responsible for the reception desk and processing of night audit and nightly reports.
• Assist security with monitoring building security.
• Aid in the operations for the day team to ensure exceptional service is provided around the clock
• Work the unique night shifts at our hotel from 11pm to 7:18am.
• Take food & beverage orders, prepare & deliver orders promptly to the guest from our food and drinks menu during the shift.
• Perform the F&B and Bar tasks primarily and work in the reception as and when required.
• Willing to learn & serve hot / cold beverage, cocktail, mocktail, beer etc. from the F&B menu.
• Keep tables and service areas clean and tidy as per procedure manual.
• Maintain hygienic food service techniques during service.
• Take responsibility for your designated section and station.
• Any other reasonable request as required by your Supervisor or Hotel Management.
• Perform the tasks of order taking and maximize sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.

You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

What we are looking for:

• A self-starter with the ability to work unsupervised.
• A can do attitude for multitasking between reception and F&B.
• Flexible to work 5 days a week on a rotation basis from Monday to Sunday.
• Someone with a positive attitude, a genuine customer service focus and the technical ability to process the nightly audit of all front office transactions
• A fast-thinking, customer focused problem solver with initiative that takes pride in creating and delivering memorable guest experiences whilst ensuring that all daily revenue has been captured and reported on.
• Night Audit and/or Accounts experience is highly regarded as this role will provide a great career path into other areas of operations or finance.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong

Information on the processing of personal data - When you submit an application to IBIS London City Shoreditch, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.https://d1550xk4f2usak.cloudfront.net/wp-content/uploads/2023/03/01104624/Employee-Privacy-Policy-ENG-2022.pdf