Multiskilled Host

CBRE Local UK; Dundee; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

LinkedIn Learning access

Volunteer days

Nuffield gym discounts

Restaurant discounts

Job summary

CBRE's Global Workplace Solutions team is seeking a Multiskilled Host to act as the heart of the office, welcoming clients and visitors and delivering a hassle‑free workplace experience that supports BT colleagues' well‑being.

You will plan and prioritise your own work, perform daily building walks and safety checks, provide Front of House/reception services across floors, and coordinate with the in‑house engineering team to meet SLAs.

Qualifications

• Previous experience in a customer-facing role is essential.
• Excellent communication and customer service skills with a high level of attention to detail.
• Ability to seek out opportunities for continuous improvement and portray vision, values and passion.
• Exceptional written and verbal communication skills.
• Organised, independent and self-motivated, enthusiastic, dependable, detail-oriented, flexible in scheduling and prioritisation.

Responsibilities

• Deliver a best-in-class Front of House service to welcome clients and visitors at all times.
• Plan and prioritise own work allocation per site needs as determined by the Line Manager.
• Carry out daily building walks to ensure floors are tidy, compliant and reset; perform health, safety and security checks.
• Act as the go-to for floor neighbourhoods and promote BT culture and values.
• Provide Front of House / Reception services across floors and support meetings and events.

Skills

Customer-facing

Communication

Attention to detail

Multitasking

Flexibility

Job description

Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT.

Our BT Workplace team provides a full range of building maintenance services to their 7,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops.

We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service, Excellence.

Role

Multiskilled Host – Acting as the heart of the office, our Hosts anticipate customer needs and provide a ‘hassle‑free’ workplace experience designed to make life easier and enhance our customers’ well‑being. Hosts deliver people‑focused, anticipatory services in order to provide a cohesive and connected workplace experience for building occupants and visitors.

Key Responsibilities

• Deliver a best‑in‑class Front of House service to welcome clients, visitors, colleagues and business partners at all times.
• Plan and prioritise own work allocation according to the needs of the site as determined by the Line Manager.
• Carry out daily building walks to ensure all floors are tidy, compliant and reset back to ‘day one’ and proactively manage any issues identified, including health, safety and security checks each day in alignment with the daily checklist.
• Act as the go‑to for your floor neighbourhoods and see yourself as an extension of BT, promoting their culture and values in everything you do.
• Provide proactive, innovative solutions and resolution of BT colleague issues and provide visible assistance when required.
• Plan and deliver activity to support BT colleague engagement.
• Support the wider FM team, ensuring the site remains compliant with current Health & Safety legislation.
• Ensure all building communications are up to date and in line with company expectations and that relevant information is always displayed.
• Enter all requests made via the Facilities Helpdesk into the system in a timely manner and update completed jobs through the CAFM systems within the contractual SLA.
• Engage with other service partners, such as housekeeping and security, to ensure prompt and effective request solutions and close out.
• Provide Front of House / Reception services, work across and deliver services across different floors and support all meetings and events as required.
• Perform basic housekeeping duties across your areas of work, including loading and unloading of dishwashers, general spot cleaning of highly utilised areas, meeting room and communal area reset and general upkeep of kitchen facilities.
• Monitor and restock floor and kitchen consumables as required.
• Co‑ordinate with the in‑house Engineering team to ensure all tasks are completed within SLA and to a quality standard.
• Promote and maintain the core values of CBRE.
• Provide porterage and event set‑up support as required.
• Monitor and report building occupancy and utilisation as needed.
• Perform any other administrative duties as required.
• Ensure a pleasant and positive working environment for BT business colleagues with hosts who are available and accessible within the building.
• Build relationships with clients and colleagues, ensuring they have everything they need for their working day and that all workplace facilities are maintained and inspected regularly.
• Be proactively visible in all areas of the building.
• Deliver site inductions to new client colleagues and building users.
• Communicate effectively and appropriately using verbal and written channels in both a proactive and professional manner.
• Utilise skills and knowledge to become a subject matter expert or champion to support continuous improvement and innovation.

Person Specification

• Previous experience in a customer‑facing role is essential.
• Excellent communication and customer service skills with a high level of attention to detail.
• Ability to seek out opportunities for continuous improvement and portray vision, values and passion.
• Exceptional written and verbal communication skills.
• Ability to successfully multitask and adjust tasks in accordance with changing deadlines and priorities in a high‑pressure environment.
• Organised, independent and self‑motivated, enthusiastic, dependable, detail‑oriented, flexible in scheduling and prioritisation.
• Flexible approach to work.
• Understands and appreciates the importance of using discretion at all times.
• Does not let issues go; follows up on issues through to resolution.

Benefits

Salary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme, designed to support the mental, physical, emotional and financial health for you and your family.

Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available, grow through internal career pathways and unlimited training support on Talent Coach.

Values‑Based Culture: We encourage new ways of working, driving innovation, whilst always living to our RISE values – Respect, Integrity, Service and Excellence.

Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work.

Volunteering Days: Benefit from 2 paid volunteering days per year.

Exclusive Discounts: Nuffield gym memberships and restaurant discount cards.

Inclusive Employment

At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. If you are not sure you fit all the requirements for a particular role, we still encourage you to apply as there may be other opportunities within CBRE that are more suitable for you now or in the future.