Multiskilled Guest Service Leader

Holiday Inn Ipswich; Ipswich; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Career development programs

Discounts on hotel stays and retailers

Free gym/pool access and wellness

Job summary

Kew Green Hotels is seeking a Senior Guest Service Manager for Holiday Inn Ipswich to lead a multiskilled team across Front Office, Food & Beverage and Meetings & Events, driving service excellence and guest satisfaction.

You’ll receive full training to lead confidently across all front-facing areas and progress toward Operations or Hotel Manager roles. Reports to Hotel Manager and collaborates with other departments.

Qualifications

• Experience in a senior guest service role (e.g. Front Office Manager/Supervisor, F&B Manager/Supervisor, M&E Manager/Supervisor, or Duty Manager)
• Strong understanding of hotel guest service KPIs including guest satisfaction and lead generation
• Strong leadership and communication skills with the ability to motivate and address tough conversations

Responsibilities

• Lead, coach, and inspire a multiskilled Guest Service team across Front Office, Food & Beverage, and Meetings & Events
• Drive service excellence across every guest interaction from check-in to dining
• Handle guest feedback and resolve issues quickly, turning challenges into positive outcomes
• Ensure compliance with safety, security, and operational standards across the hotel
• Monitor performance against KPIs, driving sales opportunities while managing costs and resources
• Take accountability for guest service function and KPIs as set by the Hotel Manager
• Partner with other hotel departments to keep operations running smoothly and deliver seamless guest experiences

Job description

Kew Green Hotels is seeking a Senior Guest Service Manager for Holiday Inn Ipswich to lead a multiskilled team across Front Office, Food & Beverage and Meetings & Events, driving service excellence and guest satisfaction.

You’ll receive full training to lead confidently across all front-facing areas and progress toward Operations or Hotel Manager roles. Reports to Hotel Manager and collaborates with other departments.