Guest Service Leader: Multiskilled & Growth-Oriented

Holiday Inn Leeds Garforth

Leeds

On-site

GBP 29,000 - 36,000

Full time

6 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Career development programs

Discounts on hotel stays and retailers

Gym and leisure facilities

Wellbeing and support services

Job summary

Kew Green Hotels is seeking a proactive Guest Service Manager to lead a multiskilled team across Front Office, F&B, and Meetings & Events. You will drive exceptional guest service, manage KPIs, and collaborate with other departments to ensure seamless operations.

The role reports to the Hotel Manager and offers opportunities to advance toward Operations or Hotel Manager roles, with full training provided.

Qualifications

Experience in a senior guest service role (e.g., Front Office Manager/Supervisor, F&B Manager/Supervisor, M&E Manager/Supervisor).
Strong understanding of hotel guest service KPIs including guest satisfaction and lead generation.
Strong leadership and communication skills; capable of tough conversations when needed.
Keen to grow across all hotel operations beyond current area of expertise.

Responsibilities

Lead, coach, and inspire a multiskilled Guest Service team across Front Office, F&B, and Meetings & Events.
Drive service excellence across every guest interaction, from check-in to dining.
Handle guest feedback and resolve issues quickly, turning challenges into positive outcomes.
Ensure compliance with safety, security, and operational standards across the hotel.
Monitor performance against KPIs, driving sales opportunities while managing costs and resources.
Take accountability for a guest service function and KPIs set by the Hotel Manager.
Partner with other hotel departments to keep operations running smoothly and deliver seamless guest experiences.