Multisite Deskside Support Engineer – VIP Escalation

Pro-Connexions; Camden Town; On-site; GBP 40,000 - 42,000; Full time

Job summary

Pro-Connexions in the United Kingdom is seeking a Deskside Field Support Engineer to join our managed services team. Based across a complex multisite environment, you will act as an escalation point for the Service Desk and provide deskside and end-user support to maintain high-quality service delivery.

You should have hands-on experience with Windows 11 and Microsoft 365, a solid grounding in networking fundamentals and ITIL-aligned support practices, and excellent communication skills.

Qualifications

• 3 years of demonstrable experience in a Deskside or End User Support role within a complex multisite environment.
• Experience with Windows 11 and Microsoft 365.
• Understanding of networking fundamentals.
• Awareness of ITIL.
• Strong diagnostics and troubleshooting skills.
• Excellent communication skills; VIP/stakeholder support is preferred.

Responsibilities

• Act as an escalation point for the Service Desk.
• Provide deskside and end user support in a complex multisite environment.
• Diagnose and troubleshoot technical issues.
• Support Windows 11 and Microsoft 365 environments.
• Apply networking fundamentals and ITIL-aware support practices.
• Communicate effectively with users, including VIPs and stakeholders when required.

Skills

Windows 11

Microsoft 365

Networking fundamentals

ITIL

Troubleshooting

End user support

VIP support

Communication skills

Job description

Pro-Connexions in the United Kingdom is seeking a Deskside Field Support Engineer to join our managed services team. Based across a complex multisite environment, you will act as an escalation point for the Service Desk and provide deskside and end-user support to maintain high-quality service delivery.

You should have hands-on experience with Windows 11 and Microsoft 365, a solid grounding in networking fundamentals and ITIL-aligned support practices, and excellent communication skills.