Multinational Team Leader

AXA UK; Chelmsford; On-site; GBP 40,000 - 60,000; Full time

Job summary

RSA is seeking a Team Leader for its Global Network Team, focusing on customer relationships and team development in a hybrid work environment. The ideal candidate will have strong leadership skills and experience in the insurance sector, contributing to a culture of inclusivity and professional growth.

Benefits

Pension contributions up to 11%

Comprehensive benefits package

Development opportunities

Hybrid working for better work/life balance

Qualifications

• Prior experience in people management is essential.
• General knowledge of the insurance marketplace required.
• Experience in multinational insurance is a plus.

Responsibilities

• Build and maintain strong relationships with customers.
• Guide the team, resolve queries, and set clear goals.
• Monitor and report on service standards.

Skills

People Management

Customer Service

Leadership

Problem Solving

Job description

Introduction

At RSA, we believe insurance is about people, not things. We provide our inspiring colleagues with the support and opportunity to grow together, shape the future, and succeed as a team. We are undergoing a transformation journey to enhance our service and deliver better products to brokers and customers. As a proud member of the Intact family, we have a presence in North America, the UK, and Europe.

Our Ambition

We aim to become the best Commercial Lines business in the UK, exemplified by our recent acquisition of NIG and Farmweb, which allows us to scale by leveraging our combined financial strength and ensuring our people benefit from our joint capabilities.

Position Overview

We are currently recruiting for a Team Leader to join our established and experienced Global Network Team at RSA on a hybrid basis.

Your Role

This role involves building and maintaining strong relationships with internal and external customers in an international environment.

You will primarily guide your team, resolve queries and problems, set clear goals, and develop your team’s professional and technical skills where appropriate.

This position requires a talented leader and coach, experienced in delivering excellent customer service, driving improvements, and leading others through change. You will monitor and report on Global Network Service Standards, identifying and addressing non-compliance issues.

About You

To succeed, you should have prior experience in people management and general knowledge of the insurance marketplace. Experience in multinational insurance is a plus.

What We Offer

At RSA, we prioritize our people. We have adopted hybrid working as standard to promote a better work/life balance and offer a comprehensive benefits package, including pension contributions of up to 11% for your future security.

We provide numerous development opportunities within a diverse and passionate community of industry experts. You will be empowered to be your best self, do your best work, and make a meaningful impact. Our employee promise is to help you shape the future, succeed as a team, and grow with us.

Our Culture

We celebrate individuality and foster a culture where our people feel respected and valued. We are committed to inclusivity, ensuring everyone can give their best and be themselves.

We recognize that home life is important and are open to reduced hours or job sharing arrangements.

Application Process

If you believe you are a good fit but do not meet all the requirements, please contact us to discuss how RSA could be the next step in your career.

As a Disability Confident employer, we ensure that a fair and proportionate number of disabled applicants meeting the minimum criteria will be offered an interview. If you wish to be considered under this scheme, please answer 'yes' to the relevant question in RSA's application form.

Please inform us of any adjustments needed in the application process to support you. Contact our recruitment team for assistance throughout your application.