Client Services Team Lead

JR United Kingdom; Cambridge; Remote; GBP 50,000 - 80,000; Full time

Job summary

A leading company in the tech sector, focused on building the Client Services function, is seeking a Client Services Lead. This role is pivotal in managing onboarding, implementation, and account management while driving a standout client experience. The ideal candidate has extensive experience in SaaS or fintech environments and is adept at building processes and leading teams in a dynamic landscape.

Benefits

Competitive salary + bonus + share options

Fully remote & flexible working

High-impact leadership role

Collaborative team environment

Qualifications

• Experience leading onboarding or client services teams in SaaS or CRM.
• Ability to handle multiple roles and responsibilities effectively.
• Bonus for experience with adviser tech or UK financial services.

Responsibilities

• Own the complete post-sale journey from discovery to adoption.
• Lead the team in Implementation, Support, and Data Migration.
• Collaborate with Sales and Product to enhance client engagement.

Skills

Client Services

Onboarding

Leadership

Commercially Savvy

Problem Solving

Job description

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We’re Plannr, and we’re building the CRM financial advisers actually want to use. No clunky back-office legacy systems. No endless tickets. Just seamless onboarding, happy clients and scalable success.

Now we’re looking for a Client Services Lead to run the show across onboarding, implementation, support, and account management - and help us build a standout client experience as we scale.

What you’ll do

• Own the full post-sale journey - from discovery to adoption
• Lead and grow the team across Implementation, Support & Data Migration
• Launch new Account Management and Customer Success functions
• Segment clients, define tiered service models, and track success metrics
• Handle escalations and strategic accounts with confidence
• Build out toolkits, playbooks and automation to scale service
• Collaborate with Sales and Product to drive usage and upsell
• Champion the client voice internally and constantly push for better

What we’re looking for

• You’ve led onboarding, client services or delivery teams at a SaaS, CRM or fintech company
• You’re hands-on with clients, commercially savvy, and love scaling good process
• You’re comfortable wearing multiple hats - team coach, delivery lead, problem solver
• Bonus if you’ve worked with adviser tech or UK financial services

What’s on offer

• High-impact leadership role with full ownership of client success
• Smart, humble people building something meaningful
• Competitive salary + bonus + share options
• Fully remote & flexible working

Interested?

You don’t need to tick every box - if this sounds like your kind of role, please apply.