Multinational Senior Client Manager

Marsh & McLennan Companies; Seaton; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Multinational Senior Client Manager to oversee complex health and benefits management for multinational clients in the Asia Pacific region. This hybrid role offers the opportunity to build client relationships and provide strategic guidance while supporting a dynamic portfolio of clients. The position requires strong project management abilities and exceptional analytical skills, with an emphasis on delivering high-quality service and enhancing client solutions.

Benefits

Professional development opportunities

Inclusive culture

Flexible working arrangements

Qualifications

• Ability to cultivate client relationships and manage challenging demands.
• Strong project management skills; capable of prioritizing multiple projects.
• Good analytical skills in data reading and interpretation.

Responsibilities

• Be the main point of contact for APAC Employee Health and Benefits management.
• Handle larger and more complex clients, ensuring service alignment.
• Provide strategic advice to clients on their global benefit strategies.

Skills

Client relationship management

Project management

Analytical skills

Tools

MS Word

PowerPoint

Excel

Job description

Multinational Senior Client Manager page is loaded

Multinational Senior Client Manager

Apply remote type Hybrid locations Hong Kong - Devon time type Full time posted on Posted 2 Days Ago job requisition id R_308839

Company:

Mercer

Description:

We are seeking a talented individual to join our MMB Multinational team at Mercer. This role will be based in Hong Kong. This is a hybrid role that has a requirement of working at least three days a week in the office.

Multinational Senior Client Manager

The MMB Multinational team is responsible for supporting multinational clients in their effective placement of Health and Benefits risks across Asia and Pacific; this includes being a central point of contact and providing strong strategic advice on how they can address specific client and market challenges.

We will count on you to:

As a MMB Multinational Senior Client Manager you will be the client relationship lead for your own portfolio of dynamic, complex clients, supported by different project managers. You will be expected to become the trusted advisor, building strong relationships and manage escalations.

• Main client and internal point of contact for APAC Employee Health and Benefits management – supporting multinational clients place their health and risk policies across Asia and Pacific.
• Handle larger more complex clients with higher service needs.
• Design, development client management tools that support effective oversight of the accounts.
• Monitor and ensure that the services being provided to the client are in line with the centralized guidance and in conjunction with general Service Level Agreements.
• Execute clients’ ongoing global benefit strategy, including global benefit financing strategies, through pooling, captives and global insurance programs.
• Interface directly with senior-level client managers as the main global point of contact for client deliverables and communications required under a Global Benefits Management appointment.
• Manage and address client escalations of existing or other accounts.
• Provide strategic & consulting advice that enables the client to make the right decisions and maintain sustainable plans. This includes close review of local renewal documents and applying analytic skills to identify key claims drivers and supporting regional consistency in design.
• Enhance our ability to sell additional health and wellbeing projects delivered by our strongly connected consulting team (e.g. Flexible benefits, onsite clinics, wellness, retirement, communication) through understanding the health market.
• Contributing to business development pursuit activities in alignment with our sales team and onboarding process – signing of statements of work and developing rules of the road.
• Review of current team “ways of working” and providing suggestions for improvement.

What you need to have:

• Ability to cultivate client relationship and manage challenging client demands.
• Strong project management and operational skills – able to prioritize and manage multiple projects simultaneously.
• Experience in process building, best practices and/or efficiency project.
• Good analytical skills – reading, interpreting and communicating data
• Strong self-starter, fast learner, quality conscious, committed to deadlines
• Ability to work within a team environment across borders & manage internal stakeholders.
• Proficient with MS Word, PowerPoint, and Excel

• Experience working across multiple countries and language skills is a plus, though not a requirement.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.