Customer Success Offering Manager ISB – UKI & Europe Region

DXC Technology; United Kingdom; Remote; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Customer Success Offering Manager to enhance customer satisfaction across the UKI & Europe region. This remote role involves collaborating with various teams to implement best practices and optimize customer engagement. The ideal candidate will possess excellent communication skills, a strong analytical mindset, and a proven track record in customer success. Join a forward-thinking company that values innovation and growth, where your contributions will directly impact customer experiences and drive success in a dynamic environment.

Qualifications

• Proven experience in driving Customer Success within a growth environment.
• Strong organizational skills to manage multiple tasks effectively.

Responsibilities

• Manage the end-to-end process for efficient executive meetings.
• Provide accurate customer success data and insights for strategic planning.

Skills

Customer Success Management

Interpersonal Skills

Communication Skills

Analytical Skills

Problem-Solving Skills

Organizational Skills

PowerPoint Proficiency

Education

Bachelor's Degree

MBA

Job description

Customer Success Offering Manager ISB – UKI & Europe Region

Pay: Competitive

Location: Remote

Employment type: Full-Time

Job Description

• Req#: 51485607

Role Overview: This role reports to the Global Head of Customer Success and matrixes into the ISB Offering Lead UKI & Europe Executive Team. The successful candidate will drive activities to deliver high customer satisfaction and experience, supporting our growth plans.

Key Responsibilities:

• Manage the end-to-end process for efficient and effective executive meetings.
• Collaborate with the Customer Success Global Survey Manager to deliver customer and partner surveys, manage action plans, and coordinate inputs into software development and community roadmaps, including bi-annual all ISB, pre/post event, advisory council, and ad-hoc surveys.
• Partner with the Customer Success Global Estate Map Manager to create and maintain detailed ISB estate maps for all customers in the region.
• Work with the Customer Success Global Customer Standards Manager to develop and maintain a consistent customer engagement framework, incorporating best practices and lessons learned.
• Coordinate with the Customer Success Resource Management Team to align resources with demand, optimizing impact on customers and profitability.
• Provide accurate customer success data, reports, and insights to support executive decisions and strategic planning.

Candidate Requirements:

• Proven experience in driving Customer Success within a growth environment.
• Excellent interpersonal and communication skills, including advanced PowerPoint proficiency.
• Ability to communicate effectively with all organizational levels and customers.
• Strong organizational skills to manage multiple tasks effectively.
• Analytical and problem-solving capabilities.
• Bachelor's degree required; an MBA and knowledge of the insurance and banking industry are advantageous but not mandatory.

This position is remote, with occasional travel as needed.

About the Company

DXC Technology is an American multinational IT services and consulting company headquartered in Ashburn, Virginia.