Multinational Client Executive

American International Group; City Of London; On-site; GBP 70,000 - 110,000; Full time

Job summary

American International Group, Inc. (AIG) is seeking a Multinational Client Executive in London to manage a portfolio of multinational programs and deliver exceptional client service, collaborating with underwriters and distribution to ensure compliant policy issuance.

You will bring commercial insurance experience, deep knowledge of multinational programs and reinsurance, and strong communication skills, with a preference for in-office collaboration.

Qualifications

• Commercial insurance experience, preferably client facing.
• Strong technical knowledge of complex multinational programs, including reinsurance structures, with experience of the multinational environment and processes.
• Client focused with experience working with multinational corporations and dealing with senior client personnel / risk managers.
• Strong written & verbal communication skills with the ability to build strong relationships with stakeholders.
• Able to handle multiple priorities, delegate effectively and meet tight deadlines / SLAs.
• At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office.

Responsibilities

• Manage multinational service delivery for the portfolio and client experience.
• Coordinate communications across internal and external stakeholders throughout the program lifecycle.
• Ensure design, delivery and service of assigned multinational programs.
• Provide multinational technical expertise to underwriters to ensure a compliant program structure and design, and adherence to all local regulatory requirements.
• Lead the promotion and adoption of the AIG Multinational End-to-End process.
• Lead and manage the day-to-day service delivery to ensure the timely issuance of accurate local policy and invoice documentation.
• Partner with Product Underwriters to manage the approval of facultative reinsurance panel participants and the collection of compliant reinsurance documentation for all assigned programs.
• Engage with multinational claims to ensure timely development of multinational claims bulletins / protocols and support on ad hoc program enquiries.
• Partner with underwriting to draft legal documentation for loss sensitive programs and obtain approval from AIG legal counsel.
• Monitor performance and escalate where necessary to ensure all agreed Multinational service SLAs are being met.
• Manage and partner with Distribution to coordinate periodic Multinational client/program stewardship meetings.
• Support the profitable growth of the multinational portfolio by working in collaboration with product and distribution.
• Help identify, support, and contribute to internal and external strategies that align our product offerings and grow AIG multinational business.

Skills

Commercial insurance experience

Multinational programs knowledge

Client facing experience

Written & verbal communication

Relationship building

Time management / SLA

Job description

Join us as a Multinational Client Executive to take your career to the next level with a global market leader.Make your mark in MultinationalAIG Multinational is an exciting business area within AIG that designs, implements and services bespoke multinational insurance solutions for our global customers, empowering our clients and broker partners to navigate complex cross-border risks with confidence and consistency. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant and seamless solutions that support our clients’ risk management objectives. You can work alongside a dynamic, multi-disciplinary team to explore and deliver new solutions to meet our customers’ global insurance needs.How you will create an impactThis is an external broker and client facing role managing an assigned portfolio of Multinational programs working in partnership with product underwriters and distribution. This role supports all major Multinational lines of business.Key responsibilities include:Manage and oversee all aspects of the multinational service delivery for the assigned portfolio and be accountable for the multinational client experience.Coordinate communication and project management across all internal and external stakeholders throughout the program lifecycleEnsure appropriate design and effective delivery and service of assigned multinational programs.Provide multinational technical expertise to underwriters to ensure a compliant program structure and design, and adherence to all local regulatory requirements.Lead the promotion and adoption of the AIG Multinational End-to-End process.Lead and manage the day-to-day service delivery to ensure the timely issuance of accurate local policy and invoice documentation.Partner with Product Underwriters to manage the approval of facultative reinsurance panel participants and the collection of compliant reinsurance documentation for all assigned programs.Engage with multinational claims to ensure timely development of multinational claims bulletins / protocols and support on ad hoc program enquiries.Partner with underwriting to draft legal documentation for loss sensitive programs and obtain approval from AIG legal counsel.Monitor performance and escalate where necessary to ensure all agreed Multinational service SLAs are being met.Manage and partner with Distribution to coordinate periodic Multinational client/program stewardship meetings.Support the profitable growth of the multinational portfolio by working in collaboration with product and distribution.Help identify, support, and contribute to internal and external strategies that align our product offerings and grow AIG multinational business.What you’ll need to succeedCommercial insurance experience, preferably client facingStrong technical knowledge of complex multinational programs, including reinsurance structures, with experience of the multinational environment and processesClient focused with experience working with multinational corporations and dealing with senior client personnel / risk managersStrong written & verbal communication skills with the ability to build strong relationships with stakeholdersAble to handle multiple priorities, delegate effectively and meet tight deadlines / SLAsAble to identify operational improvements and gain technical knowledge / experience to carry out those improvementsAt AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.Enjoy benefits that take care of what mattersAt AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.Reimagining insurance to make a bigger difference to the worldAmerican International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.Welcome to a culture of inclusionWe’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail] Area:UW - UnderwritingAIG Europe S.A. (U.K. Branch) & American International Group UK Ltd