Senior Multinational Client Executive

Talbot Underwriting Ltd; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

AIG Multinational is seeking a Senior Multinational Client Executive to lead the delivery of complex multinational programs for global clients. You will work with product underwriters and distribution to ensure compliant, high-quality service and timely policy issuance.

You will provide technical expertise across multinational structures, fronting arrangements, and indemnity programs, partnering with underwriting, claims, and legal to maintain program integrity and client satisfaction.

Qualifications

• Experience with complex multinational programs and fronting structures.
• Strong client-facing experience with brokers or corporate clients.
• Ability to coordinate cross-functional teams and manage stakeholders.

Responsibilities

• Oversee multinational service delivery for assigned portfolio.
• Provide guidance to stakeholders across Multinational Business Model and AIG Network.
• Ensure compliance with local regulatory requirements and SLAs.
• Collaborate with underwriters, claims, and legal to support programs.
• Maintain external communications with brokers/clients on program performance.

Skills

Multinational insurance

Client relationship

Project management

Strategic thinking

Communication skills

Tools

MS Outlook

Excel

Word

Job description

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Senior Multinational Client Executive to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.**Make your mark in Multinational** AIG Multinational is an exciting business area within AIG that designs, implements and services bespoke multinational insurance solutions for our global customers, empowering our clients and broker partners to navigate complex cross-border risks with confidence and consistency. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant and seamless solutions that support our clients’ risk management objectives. You can work alongside a dynamic, multi-disciplinary team to explore and deliver new solutions to meet our customers’ global insurance needs. External broker and client facing role managing an assigned portfolio of Tier 1 Multinational programs working in partnership with product underwriters and distribution. Subject matter expert in the structure, design and execution of complex Multinational captive fronting and indemnity programs. This role has global fronting authority and supports all major Multinational lines of business. **How you'll make an impact** * Manage and oversee all aspects of the multinational service delivery for the assigned portfolio and be accountable for the multinational client experience. This would include:* The proactive management and oversight of all multinational service activities, coordinating communication and project management across all internal and external stakeholders throughout the program lifecycle.* Provide direction and guidance to all relevant stakeholders across Multinational Business Model and AIG Network to ensure appropriate design and effective delivery and service of assigned multinational programs.* Provide multinational technical expertise to underwriters to ensure a compliant program structure and design, and adherence to all local regulatory requirements.* Lead the promotion and adoption of the AIG Multinational End-to-End process, so that all parties understand and commit to roles, responsibilities and expected timelines, to provide an elevated service performance and deliver contract certainty.* Ensure Multinational service fee discipline by utilizing available tools.* Lead and manage the day-to-day service delivery across all assigned programs to ensure the timely issuance of accurate local policy and invoice documentation and meet agreed program Service Level Agreements (SLAs).* Partner with Product Underwriters to manage the approval of facultative reinsurance panel participants and the collection of compliant reinsurance documentation for all assigned programs.* Engage with multinational claims to ensure timely development of multinational claims bulletins / protocols and support on ad hoc program enquiries.* Partner with underwriting to draft legal documentation for loss sensitive programs and obtain approval from AIG legal counsel.* Monitor performance and escalate where necessary to ensure all agreed Multinational service SLAs are being met.* Operate as the senior external service contact and – working in collaboration with Product Underwriters and Distribution - provide regular updates to the appointed broker (or client if direct) on program performance until fully implemented.* Manage and partner with Distribution to coordinate periodic client/program stewardship meetings to be conducted in alignment and collaboration with underwriting and distribution.* Manage and be accountable for all compliance elements of assigned portfolio of global fronting programs as documented within the Multinational Global Fronting Underwriting guidelines and per the dual signature model. This would include:* Accurate and timely submission of credit application and all associated program information required to complete credit analysis and obtain approval.* Engagement with underwriting and AIG legal to ensure compliant reinsurance documentation is in-force, fully executed and held on file.* Completion of Risk Transfer Validations (RTVs) and binding status in Credit Risk Database (CRDB).* Work in partnership with credit and collateral management group to ensure the timely collection of all required security and collateral per agreed credit terms.* Accountable for the coordination and completion of all High Limit Referrals and continuing engagement with MN Chief Underwriting Office (CUO) if clarifications required for granting of approval.* Engagement with AIG’s reinsurance division/stakeholders to ensure monitoring of losses and the collection of any additional security or collateral as required by credit and per the terms of the in-force captive reinsurance agreement.* Monitoring of exposure on assigned portfolio to ensure the proactive engagement with relevant stakeholders and the collection of compliant security to mitigate year-end statutory penalties, per MN CUO guidelines.* Manage and oversee cash-flow to captives, working with collections and reinsurance division to ensure agreed SLAs are being met.* Completion of Peer Reviews for assigned portfolio.**General:** * Drive the profitable growth of the Multinational global fronting portfolio by working with product and distribution to identify target opportunities and articulate AIG’s value proposition in the market.* Accountable for contributing to the development, qualification, prospecting and conversion of Multinational and Global Fronting Targets within assigned span of control.* Provide multinational subject matter expertise and be an escalation point to support colleagues in respect of multinational program design, territorial information and multinational related problem solving as required.* Help identify, support, and contribute to internal and external strategies that align our product offerings and grow AIG multinational business.* Represent AIG at external market events and provide broader support to multinational growth strategies, business development, thought leadership and training as appropriate. **What you'll need to succeed** * Significant commercial insurance experience, preferably client servicing (broker or company background)* Strong technical knowledge of complex multinational programs, including reinsurance structures, with experience of the multinational environment and processes* Client focused with experience working with multinational corporations and dealing with senior client personnel / risk managers* Experience handling the structuring and execution of global fronting programs including captive and indemnity arrangements* Strong written & verbal communication and interpersonal skills* Computer literacy required: IT packages, MS Outlook, Excel, WordAt AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.**Enjoy benefits that take care of what matters**At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.**Reimagining insurance to make a bigger difference to the world**American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.**Welcome to a culture of inclusion**We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.*AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.*AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].