Multilingual French and Dutch Speaking Customer Advisor – Hybrid

South West Recruitment; London; On-site; GBP 30,000; Full time

Job summary

A leading company in Canary Wharf, London, seeks a full-time Multilingual Customer Careline Advisor fluent in French and Dutch. The role involves providing outstanding customer support to consumers across various channels while handling queries related to client products. If you possess strong communication skills and a positive attitude, please apply.

Benefits

Competitive salary plus overtime

20 days paid holiday plus additional days

Monthly reward for suggestion box winners

Cycle to Work Scheme

Home Computing Scheme

Onsite training and induction

Staff room with refreshments

Discounts on services

Weekly casual dress days

Charity involvement and fundraising events

Qualifications

• Fluent in French and Dutch required.
• Excellent communication skills in English.
• Customer care experience preferred in the food industry.

Responsibilities

• Deliver excellent customer care to Benelux consumers.
• Handle queries and complaints about client products.
• Respond empathetically and provide personalized solutions.

Skills

Fluent French

Fluent Dutch

Effective communication

Empathy

IT skills

Tools

Salesforce CRM

Google Suite

Microsoft Office

Job description

Job Title: Multilingual French and Dutch Speaking Customer Advisor – Hybrid

Client: South West Recruitment

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Description:

Our established client based in Canary Wharf, London, is looking to recruit a full-time Multilingual Customer Careline Advisor to speak both French and Dutch.

As a Customer Careline Advisor, you will be responsible for delivering excellent customer care and support to Benelux consumers across all contact channels. You will be the first point of contact for consumers of the entire range of client products, handling queries and complaints about these products and their consumption. The role requires fluency in French and Dutch, excellent interpersonal skills, and the ability to respond empathetically, caring, and friendly. Strong English language skills are also required.

Skills required:

• Fluent French & Dutch speaker
• Effective and empathetic communication with a wide range of consumers and the public
• Excellent written and verbal skills in English
• Ownership of customer journeys, anticipating needs, and resolving cases with personalized solutions
• Customer care experience, preferably in the food industry sector
• Interest in food and medical foods
• IT skills: Google Suite, Microsoft Office, strong typing skills; Salesforce CRM knowledge is a plus
• Flexible to work shifts
• Self-motivated team player
• Positive attitude towards work

Compensation and Hours:

£29,500 per annum

Monday to Friday 8:30 am - 5:00 pm, Saturday 9:00 am - 2:00 pm (40 hours/week)

Benefits:

• Competitive salary plus overtime
• 20 days paid holiday plus additional days based on service
• Monthly reward for suggestion box winners
• Cycle to Work Scheme
• Home Computing Scheme
• Onsite training and induction
• Staff room with refreshments
• Discounts on hairdressing, gym, restaurants, and bars
• Weekly casual dress days
• Charity involvement and fundraising events

Additional Information:

This job is active and accepting applications. The posting date is 24.06.2025, with an expiry date of 08.08.2025.