Multilingual Customer Service Advisor (Export)

Camira; Lower Hopton; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a forward-thinking textile manufacturer dedicated to innovation and sustainability. This role is vital for ensuring exceptional customer service through effective order and inquiry management. You'll be the voice of the customer, working closely with various teams to meet their needs and enhance satisfaction. With a commitment to quality and a collaborative culture, this is an excellent opportunity to contribute to a company that values your skills and supports your growth. If you're fluent in English and German and passionate about delivering top-notch customer experiences, this role is perfect for you.

Qualifications

• Fluent in English and German is essential for this role.
• Strong customer service and troubleshooting skills are required.

Responsibilities

• Manage customer orders and inquiries to ensure satisfaction.
• Build relationships with customers and internal teams for better service.
• Advocate for customers within the business to enhance service quality.

Skills

Fluent in English

Fluent in German

Customer service skills

Troubleshooting

Time management

Collaborative skills

Job description

About our company

Camira are a multi-award-winning textile manufacturer with two centuries of heritage and a forward-thinking approach to innovation and sustainability. Camira designs and manufactures environmental fabrics for the commercial, public transport, and residential sectors.

Purpose of the role

To ensure holistic support to customers relating to order management, enquiry management, and discrepancy management. Act as the customer’s advocate to ensure that you and Camira business deliver a world-class customer service experience to every customer, every time. This role requires you to speak fluent German and English.

The day to day

• To adhere to the Camira Code of Conduct and comply with all relevant quality, environmental, health & safety, data protection, and corporate legislative requirements.
• Promptly manage customers and Area Business Manager’s requirements by handling incoming communications, enabling them to act with speed and ease.
• Ensure customer product and lead time requirements are met by ensuring the accuracy and timeliness of order entry.
• Conduct rigorous daily open order management for all customer accounts so that best possible lead times are achieved, and customers are kept appraised.
• Identify the key satisfaction drivers for your customers, aligning your work and the internal business to continuously enhance service and customer satisfaction.
• Make it easy and pleasurable for customers to deal with us: foster trust, open communication, and a positive ‘can do’ culture.
• Build and nurture relationships with team, internal departments, and sales teams to ensure alignment to customer needs and a team approach.
• Be the customer’s advocate within the Camira business, facilitating best-in-class service via all internal departments on our customer’s behalf.

Other considerations

• This role requires you to speak and read fluently in English and German.
• Ability to manage pressure and deadlines within a team environment, prioritising within a busy and changeable workload.
• A natural trouble-shooter, collaborative in solving issues for your customer.
• Continuous improvement orientated, deliver customer-focused service innovation that enhances customer satisfaction.
• Acquire and hone a deep product knowledge to allow enquiry response, cross-selling, and substitution suggestions - thus maximising sales, service level, and customer satisfaction.

Camira Values

Our success lies in our customer’s success. We focus on building long-lasting relationships and delivering a brilliant customer experience to a global market; using digital technologies, providing high-quality products, support, and services that add value, inspire, and exceed expectations.

Our commitment to quality, health & safety, and environmental standards ensures we consistently deliver products and services that meet both customer and regulatory requirements. We do the right thing, no matter how hard. We uphold integrity, honesty, and transparency with our customers, our people, and the planet. We respect our resources and commit to making pioneering fabrics and delivering value-added services that contribute positively to a more sustainable future.

Apply today

At Camira, diversity, equity, and inclusion are at the heart of our values. We adopt a workplace where every team member feels valued and respected. Our inclusive culture ensures all employees have equal opportunities for growth and development. If you require any adjustments and/or additional support during the interview process, please let the talent team know.

Join Camira and be part of a company that values your unique skills and supports your professional journey. Apply now and contribute to our mission of delivering exceptional fabrics.