Multi Trade Operative

Miller Homes; Worcester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the construction sector is seeking a Multi Trade Operative / Customer Service Technician to perform remedial tasks in occupied and unoccupied properties. The role requires a multi-skilled individual who can uphold the company's values while delivering excellent customer service. Key responsibilities include maintaining service vehicles, liaising with the office, and ensuring compliance with health and safety standards. Candidates should possess a range of trade skills and effective communication abilities.

Qualifications

• Multi-skilled with knowledge of various trades.
• Proficient in PC use.
• Effective communication skills with customers.

Responsibilities

• Carry out multi-trade remedial tasks in properties.
• Maintain customer service vehicle and ensure compliance with safety standards.
• Liaise with Central Office Hub for task updates.

Skills

Joinery

General laboring

Bricklaying

Plaster patching

Painting and decorating

Glazed tiling

Understanding drawings

M&E knowledge

SH&E proficiency

Effective communication

Job description

Main Function (Multi Trade Operative / Customer Service Technician)

To carry out multi-trade remedial tasks in occupied/unoccupied properties in a safe, resourceful, and workmanlike manner, upholding Miller Homes' core values and delivering excellent customer service as the face of Miller Homes in the field.

Key Functional Areas (Multi Trade Operative / Customer Service Technician)

• Ensure the customer service vehicle is properly racked, clean, and tidy at all times. Check weekly for compliance with Health & Safety standards and road law.
• Maintain a smart appearance, wearing relevant footwear and PPE, which the company provides, ensuring they are in good condition.
• Carry ID at all times and present it upon request.
• Liaise with the Central Office Hub to provide updates on ongoing and completed tasks for efficient management.
• Obtain signed satisfaction or completion notifications from customers after remedial work, where possible.
• Arrive promptly at the work site and inform your line manager of any issues that may affect your schedule.
• Perform work diligently and safely, following the company's SH&E Management System, and be flexible to meet business needs.

• Regularly review the Miller Homes Customer Service Manual to ensure compliance with processes and procedures.

Key Capabilities Required (Multi Trade Operative / Customer Service Technician)

(1) Skills, Capabilities, and Attributes

• Multi-skilled with knowledge of joinery, general laboring, bricklaying, plaster patching, painting and decorating, glazed tiling, understanding drawings, assembling components, some M&E knowledge, SH&E proficiency, and awareness of current legislation. Keep updated on Miller product design and specifications.
• Proficient in PC use.
• Basic understanding of NHBC standards and construction techniques.
• Proficient in first aid and scaffold awareness.
• Cherry picker certification (training required).
• Effective communication skills with internal and external customers.
• Courteous and sound driving skills, preferably with a clean license.

(2) Behavioral Attributes

• Represent Miller professionally, especially when in the field.
• Avoid confrontations with irate clients; remove yourself and report to your supervisor.
• Possess communication skills to diffuse tense situations and build relationships with colleagues and support networks.
• Work efficiently both individually and as part of a team.
• Provide courteous, exemplary, and efficient customer service at all times.