Multi-Trade Operative

Southern Housing; Easthampstead; On-site; GBP 32,000 - 42,000; Full time

Job summary

Southern Housing is seeking a skilled Multi Trader to join our Direct Services Reactive Repairs team. This field-based role covers a range of repairs across our homes, including basic plumbing, carpentry, plastering, tiling, and other maintenance tasks, with a focus on first-time fixes and resident satisfaction.

You will manage your own workload, work efficiently to meet targets, and communicate clearly with residents, including vulnerable customers, while participating in a 24-hour emergency

Qualifications

• Proven track record in a Direct Labour Service or similar repairs environment with strong customer focus.
• Relevant trade qualifications (City & Guilds or NVQ Level 2/3) or equivalent multi-trade experience.
• Experience delivering repairs across multiple trades.
• Strong knowledge of health and safety regulations and safe systems of work.
• Ability to diagnose faults and deliver a first-time fix where possible.
• Excellent communication with residents, including vulnerable customers.
• Flexible, proactive, and team-oriented; willing to work evenings/weekends and participate in a 24-hour emergency rota.
• Full UK driving licence with up to six points; licence checks on hire.

Responsibilities

• Carry out a wide range of repairs across homes, including plumbing, carpentry, patch plastering, tiling, and other maintenance works.
• Manage your own workload and meet service targets; deliver high-quality workmanship first time.
• Keep residents informed throughout the repair process and provide excellent customer service.
• Work as part of a team and support colleagues to achieve the best outcomes for residents.
• Be flexible to attend evenings and weekends and participate in the 24-hour emergency call-out rota.

Skills

Multi-trade skills

Customer focus

Independent work

Team collaboration

Driving licence

Education

City & Guilds/NVQ Level 2-3 trades

Tools

Power tools

Hand tools

Safety equipment

Job description

About The Role

We’re looking for skilled and versatile Multi Traders to join our Direct Services team, helping us deliver a high quality repairs and maintenance service to our residents.

Reporting to a Lead Technician, you’ll work within our Reactive Repairs service, carrying out a wide range of repairs across our homes. This will include multi trade tasks such as basic plumbing, carpentry, patch plastering, tiling, and other general maintenance works.

You’ll manage your own workload day to day, working efficiently to meet service targets and delivering work right first time. Customer satisfaction will be at the heart of everything you do, and you’ll ensure residents are kept informed throughout the repair process.

This is a field based role, and you’ll be required to take part in a 24 hour emergency call out rota on a fair and planned basis

About you

You’re an experienced Multi Trader with a broad skillset and a strong customer focus. You’re confident working independently across a range of repairs, but also enjoy working as part of a team and supporting colleagues to deliver the best outcomes for residents.

You will need:

• A proven track record of working within a Direct Labour Service or similar repairs environment, with customer satisfaction at the heart of service delivery
• Relevant trade qualifications (City & Guilds or NVQ Level 2 and/or Level 3) or equivalent experience across multiple trades
• Experience delivering a range of repairs and maintenance works across different trades
• Strong knowledge of health & safety legislation, building regulations and safe systems of work
• The ability to diagnose faults and deliver a ‘first time fix’ wherever possible
• Excellent communication and interpersonal skills, with the ability to work professionally with residents, including those who may be vulnerable
• A flexible, proactive approach and a strong ‘one team’ mindset
• Willingness to work evenings and/or weekends with reasonable notice and take part in a 24 hour emergency call out rota
• You must hold a full UK driving licence with no more than six points and with no serious motoring offences in the last 10 years (i.e., CD, DD, DG, DR, IN, MR, TT). You must also have a minimum of two years driving experience. We will undertake driving licence checks on the successful candidate as part of our standard pre-employment checks process.

Successful candidates will be subject to a basic DBS check.

About the team

You’ll be part of our Direct Services Reactive Repairs team, delivering a comprehensive repairs and maintenance service to our residents, including emergency, routine and responsive works.

Our teams work closely together to provide a responsive, efficient and high quality service, ensuring our homes remain safe, secure and comfortable. You’ll support colleagues to meet targets, maintain compliance and deliver excellent customer outcomes, with resident safety and satisfaction at the heart of everything we do.

About Us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.