Multi Skilled Operative

Mears Group PLC; Northgate; On-site; GBP 37,000 - 45,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Employee Assistance Programme

Mears Rewards discounts

Annual Fun Day

Volunteering leave

Cycle to Work Scheme

Share save scheme

Recognition and long service awards

Buy up to 5 days holiday

Job summary

Mears Group PLC in Crawley is seeking two experienced Multi Skilled Operatives to join our team delivering high-quality repairs and maintenance across social housing properties. You will perform plumbing and multi-trade repairs, work across tenanted and void properties and provide a first-class service to residents.

The role focuses on plumbing with other trades, requires safe work practices, accurate records, and excellent customer service.

Qualifications

• Proven plumbing experience.
• Experience across at least three additional trades.
• Strong customer service and communication skills.

Responsibilities

• Carry out repairs across tenanted and void social housing properties.
• Complete plumbing repairs including leak repairs and replacement of kitchen and bathroom taps.
• Install new bathrooms and complete bathroom refurbishment works.
• Undertake partial kitchen installations and replacement kitchen and bathroom panels.
• Carry out first and second fix carpentry works.
• Complete wall and floor tiling repairs and installations.
• Undertake patch painting and associated finishing works.
• Accurately record job details, materials used and completion information.
• Maintain tools, equipment and company vehicle in good working order.
• Participate in the out-of-hours emergency repair rota as required.
• Report safeguarding concerns, property issues and further works identified during visits.
• Deliver excellent customer service while working in residents' homes

Skills

Plumbing

Multi-trade

Customer service

Driving licence

Hand tools

Job description

Annual salary: up to £40,689.00

Multi Skilled Operative

Location: Crawley

Contract: Permanent, Full Time, 8am to 5pm, Monday to Friday

Salary: £40,689 per annum

We are looking for two experienced Multi Skilled Operatives to join our team in Crawley, delivering high-quality repairs and maintenance services across social housing properties. This is an excellent opportunity for skilled tradespeople who take pride in their work and are committed to delivering outstanding customer service.

Working across both tenanted and void properties, you will carry out a variety of plumbing and general multi-trade repairs and installations. You will be expected to work safely, efficiently and professionally while ensuring residents receive a first-class service.

About the Role:

As a Multi Skilled Operative, you will carry out a wide range of repairs, maintenance and installation work across social housing properties. The role focuses primarily on plumbing activities while also requiring skills across several additional trades. You will be responsible for completing work to a high standard, maintaining accurate records and providing excellent customer service within residents' homes.

Carry out repairs across tenanted and void social housing properties

Complete plumbing repairs including leak repairs and replacement of kitchen and bathroom taps

Install new bathrooms and complete bathroom refurbishment works

Undertake partial kitchen installations and replacement kitchen and bathroom panels

Carry out first and second fix carpentry works

Complete wall and floor tiling repairs and installations

Undertake patch painting and associated finishing works

Accurately record job details, materials used and completion information

Maintain tools, equipment and company vehicle in good working order

Participate in the out-of-hours emergency repair rota as required

Report safeguarding concerns, property issues and further works identified during visits

Deliver excellent customer service while working in residents' homes

Key Criteria:

Proven plumbing experience

Experience across at least three additional trades

Ability to carry out multi-trade repairs and maintenance work independently

Full UK driving licence

Own hand tools

Experience working within social housing environments desirable

Relevant trade qualification desirable

Knowledge of damp and mould issues and associated legislation desirable

Strong customer service and communication skills

Ability to manage workload effectively and work to service targets

Benefits

25 days annual leave plus bank holidays

Family friendly policies including enhanced maternity (14 weeks full pay, 12 weeks half pay and 13 weeks statutory pay), paternity (4 weeks full pay) and adoption leave

Employee Assistance Programme - free confidential support and counselling available

Mears Rewards offering discounts and cashback at leading retailers including travel, household items and shopping

Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!

Volunteering leave - up to two days per year to support community initiatives

Cycle to Work Scheme

Share save scheme

Recognition and long service awards

Buy up to 5 days holiday each year depending on length of service

Learning and development opportunities

Career progression opportunities across Mears Group

Occupational health support

Green car scheme with Tusker after successful probation period

Be part of an inclusive workplace with access to a range of colleague networks and support groups focused on diversity, wellbeing and career development. From Disability, Pride (LGBTQ+) and Ethnic Diversity networks to Women in Leadership, the Women Operative Support Group, Women's Health, Men’s Mental Health and Armed Forces communities, these groups provide opportunities for support, connection and professional development across our diverse workforce.

Company Sick Pay

Life Assurance (1x annual salary)

Company pension scheme with Peoples Pension, 5% employee and 3% employer pension contribution

Commercial vehicle and fuel card

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.