Multi-Skilled Host (12m FTC)

CBRE Group, Inc.; Plymouth; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company is seeking a Multi Skilled Host for a 12-month fixed-term contract. This role focuses on enhancing workplace experiences through customer service, proactive solutions, and effective communication. The ideal candidate will be organized, self-motivated, and possess strong interpersonal skills. Join us to contribute to a world-class business through exceptional service and people.

Qualifications

• Previous experience in a customer-facing role is essential.
• Strong written and verbal communication skills.

Responsibilities

• Delivering world-class Front of House services to welcome clients and visitors.
• Conducting daily building walks to ensure tidiness and readiness.
• Supporting continuous improvement and innovation.

Skills

Customer Service

Communication

Attention to Detail

Multitasking

Job description

Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT.

Our BT Workplace team provides a full range of building maintenance services to their 7,000 buildings in the UK, including commercial offices, telephone exchanges, call centres, and retail shops.

We encourage innovative ways of working and always live to our RISE values: Respect, Integrity, Service, and Excellence.

This is a 12-month fixed-term contract

The role: Multi Skilled Host

Acting as the heart of the office, our Hosts anticipate customer needs and provide a hassle-free workplace experience designed to make life easier and enhance wellbeing.

Hosts deliver people-focused, anticipatory services to create a cohesive workplace experience for building occupants and visitors, enhancing key moments throughout their working day.

They are the first point of contact when people enter the building, providing a warm welcome and being knowledgeable about the local area. They deliver a positive office experience, act as a liaison for building and housekeeping services, support colleagues with meeting room technology, organize engagement activities, ensure consumables are stocked, and reset the building daily. Larger locations may involve managing meetings and event spaces, assisting with bookings, catering, AV, and other activities to ensure smooth operations.

Our goal is to provide an exceptional workplace journey, focusing on detail, best practices, and continuous improvement.

Key responsibilities include:

1. Delivering world-class Front of House services to welcome clients, visitors, and colleagues.
2. Planning and prioritizing work according to site needs.
3. Conducting daily building walks to ensure tidiness and readiness.
4. Acting as the face of the building, providing proactive solutions and assistance.
5. Supporting colleague engagement activities.
6. Ensuring compliance with Health & Safety legislation.
7. Maintaining up-to-date building communications.
8. Managing requests via the Facilities Helpdesk within SLA.
9. Engaging with service partners like housekeeping and security.
10. Providing reception services and supporting meetings and events.
11. Coordinating with the Engineering team to complete tasks within SLA.
12. Promoting CBRE's core values.
13. Providing portering and planning support.
14. Monitoring building occupancy and utilization.
15. Performing administrative duties as needed.
16. Creating a positive environment for colleagues.
17. Building relationships with clients and colleagues.
18. Being proactively visible in the building.
19. Delivering site inductions to new colleagues and users.
20. Communicating effectively in verbal and written forms.
21. Supporting continuous improvement and innovation.

Person Specification:

• Previous experience in a customer-facing role is essential.
• Excellent communication and customer service skills with attention to detail.
• Ability to seek opportunities for improvement and demonstrate passion for the role.
• Strong written and verbal communication skills.
• Ability to multitask and adapt to changing priorities.
• Organized, self-motivated, dependable, and flexible.
• Understanding the importance of discretion.
• Persistent in issue resolution.

Our mission:

To build a world-class business through exceptional service and people.

Our Values:

Respect Act with consideration and share information openly to foster trust and collaboration.	Integrity Maintain commitment to our values above individual or client interests.
Service Approach challenges with enthusiasm, building long-term relationships.	Excellence Create winning outcomes for clients, employees, and shareholders.