Multi-Skilled Host (12m FTC)

CBRE; Plymouth; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company is seeking a Multi Skilled Host in Plymouth to enhance workplace experiences. This role focuses on delivering exceptional service, managing front-of-house operations, and ensuring a positive environment for colleagues and clients. Ideal candidates will have strong communication and customer service skills, with a commitment to continuous improvement and attention to detail.

Qualifications

• Previous experience in a customer-facing role is essential.
• Strong written and verbal communication skills.

Responsibilities

• Deliver a world-class Front of House service to welcome clients and visitors.
• Conduct daily building walks to ensure tidiness and reset areas.
• Support engagement activities for BT colleagues.

Skills

Communication

Customer Service

Attention to Detail

Job description

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Plymouth - England - United Kingdom of Great Britain and Northern Ireland

Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT.

Our BT Workplace team provides a full range of building maintenance services to their 7,000 buildings in the UK, including commercial offices, telephone exchanges, call centres, and retail shops.

We encourage new ways of working, driving innovation, while always living to our RISE values: Respect, Integrity, Service, and Excellence.

This is a 12-month fixed-term contract.

The role: Multi Skilled Host

Acting as the heart of the office, our Hosts anticipate customer needs and provide a ‘hassle-free’ workplace experience that’s designed to make life easier and enhance our customers’ wellbeing. Hosts deliver people-focused, anticipatory services to provide a cohesive and connected workplace experience for building occupants and visitors. They will enhance the moments that matter throughout a colleague’s working day.

Our Hosts are the first point of contact when people enter the building, providing a warm welcome to colleagues and visitors, and being knowledgeable about the local area. They deliver a positive office experience, support meeting room technology, facilitate engagement activities for wellbeing, ensure consumables are stocked, and reset the building daily. At larger locations, Hosts manage meetings and event spaces, assisting with bookings, catering, AV, and other event activities to ensure smooth operation.

We aim to ensure an exceptional workplace experience for colleagues and clients, focusing on attention to detail, best practices, and continuous improvement.

Key Responsibilities

1. Deliver a world-class Front of House service to welcome clients, visitors, colleagues, and partners.
2. Plan and prioritize work according to site needs determined by your Line Manager.
3. Conduct daily building walks to ensure tidiness and reset areas to ‘day one’ standards.
4. Act as the ‘face’ of your areas, providing proactive solutions and assistance for BT colleagues.
5. Support engagement activities for BT colleagues.
6. Ensure compliance with Health & Safety legislation.
7. Keep building communications updated and relevant.
8. Manage requests via the Facilities Helpdesk within SLA using CAFM systems.
9. Coordinate with service partners like housekeeping and security.
10. Provide Reception services across floors and support meetings and events.
11. Assist the Engineering team to complete tasks within SLA and quality standards.
12. Promote and uphold CBRE’s core values.
13. Offer portering and planning support as needed.
14. Monitor and report on building occupancy and utilization.
15. Perform administrative duties as required.
16. Create a positive working environment for BT colleagues.
17. Build relationships with clients and colleagues.
18. Be proactively visible throughout the building.
19. Deliver site inductions to new colleagues and users.
20. Communicate effectively via verbal and written channels.
21. Support continuous improvement and innovation initiatives.

Person Specification

• Previous experience in a customer-facing role is essential.
• Excellent communication and customer service skills, with high attention to detail.
• Ability to identify opportunities for improvement, demonstrating passion and alignment with company values.
• Strong written and verbal communication skills.
• Ability to multitask and adapt to changing priorities in a high-pressure environment.
• Organized, independent, self-motivated, enthusiastic, dependable, and flexible.
• Understanding of discretion and confidentiality.
• Persistent in issue resolution.

Our mission:

To build a world-class business through exceptional service and people.

Our Values:

• Respect: Acting considerately, sharing information openly, and inspiring trust.
• Integrity: Committing to our standards above individual deals or clients.
• Service: Addressing challenges with enthusiasm, building long-term relationships.
• Excellence: Creating winning outcomes for clients, employees, and shareholders.

Additional Details

• Service line: GWS Segment
• Seniority level: Entry level
• Employment type: Full-time
• Job function: Design, Art/Creative, and IT