Multi-Skilled Generic Support Worker

NHS Scotland; Lerwick; On-site; GBP 29,000 - 32,000; Full time

Job summary

NHS Shetland is seeking a Multi-skilled Generic Support Worker (Ref: 261159) for the Hotel Services department. This full-time, non-clinical role covers cleaning and support services across NHS Shetland sites, contributing to a clean, safe, and welcoming environment for patients and staff.

The role is mainly Monday to Friday with occasional evenings, nights, and weekends. Training is provided, and PVG clearance procedures apply. Driving licence is desirable to cover multiple sites.

Qualifications

• Excellent communication skills and flexibility to work under pressure.
• Full driving licence desirable.
• Able to work across multiple Domestic Services areas.
• Comply with Induction Standards and Code of Conduct for Healthcare Support Workers.

Responsibilities

• Deliver essential cleaning and support services across NHS Shetland.
• Maintain a clean, safe and welcoming environment across sites.
• Work predominantly Monday to Friday with occasional evenings, night and weekend shifts.
• Full training and induction provided with ongoing support from experienced colleagues until fully competent.
• Adhere to PVG scheme requirements and NHS Shetland policies.

Skills

Good communication skills

Job description

Multi-skilled Generic Support Worker (Ref: 261159)

Substantive

Full-time - 36 hrs per week various start and finish times

Band 2 - Salary Range £26,696 - £28,988 per annum

Plus Distant Islands Allowance of £2,578 per annum

Generic Support Worker - Hotel Services within Cleaning (Non-Clinical Role)

We are looking to recruit Generic Support Workers to join the Hotel Services Department at NHS Shetland. These non-clinical support roles play a vital part in maintaining a clean, safe and welcoming environment across NHS Shetland sites, in line with NHS Scotland national standards.

This is an excellent opportunity for someone who enjoys a varied and rewarding role. Generic Support Workers provide support across a range of Domestic Services areas, offering flexibility and variety in day-to-day duties while contributing to the delivery of high-quality services throughout NHS Shetland.

As part of a dedicated team, you will deliver essential cleaning and support services across the organisation, helping to ensure our facilities remain safe, comfortable and fit for purpose for patients, staff and visitors.

This position is predominantly Monday to Friday; however, the postholder will be expected to work occasional evening, night and weekend shifts to provide service cover during annual leave, sickness absence and other staffing shortfalls. Enhanced pay is payable for eligible night and weekend shifts.

We are looking for candidates with good communication skills who are flexible, reliable and able to work well under pressure. Full training and induction will be provided, followed by ongoing support from experienced colleagues until you are fully competent in all aspects of the role, including relevant procedures and documentation.

A full driving licence is desirable, as you may be required to work at sites across Shetland.

You will be expected to comply with the Induction Standards and Code of Conduct for Healthcare Support Workers within 3 months of commencing your role - details can be viewed on http://www.scotland.gov.uk/Resource/Doc/288863/0088362.pdf and http://www.scotland.gov.uk/Resource/Doc/288853/0088360.pdf

For an informal discussion, please contact Marie Wood, on 01595 743040.

Closing date: 11th October 2026

Interview date: TBA

*Please note this is a local advertisement and no relocation or interview expenses are applicable.

If you require assistance or encounter any technical issues with your application, please visit our support centre: https://knowledge.jobtrain.co.uk/jobseeker or call 0161 850 2004.

Preferred candidates will be required to join the Protecting Vulnerable Groups (PVG) Scheme or undergo a PVG Scheme update prior to a formal offer of employment being made.

In promoting equal opportunities, we welcome applications from all sections of the community.