Multi-Skilled Civil Enforcement Officer

NSL Ltd; Walthamstow; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Uniform provided

Pension scheme

Flexible shifts

Health plan

Training support

Holiday entitlement

Job summary

NSL Ltd is recruiting a Multi-Skilled Civil Enforcement Officer to patrol streets and car parks, using a moped to enforce parking regulations and assist the public. The role requires a CBT or motorcycle licence and a confident, professional approach to dealing with people outdoors in all weather.

The position involves reporting issues, working with local authorities and staying calm under pressure while representing NSL in the community. Training and uniform are provided.

Qualifications

• Excellent communication and customer service skills.
• Ability to work independently and stay motivated.
• Comfortable working outdoors in all weather conditions.
• Reliable and accountable approach to work.
• Ability to deal confidently with members of the public.
• Strong sense of fairness and accountability.

Responsibilities

• Patrolling streets and car parks with confidence and professionalism.
• Using a moped to carry out enforcement duties in your area.
• Providing clear and helpful information to the public.
• Advising on safe and appropriate parking and enforcing regulations.
• Issuing Penalty Charge Notices where vehicles are parked incorrectly.
• Reporting abandoned vehicles and other issues to the authorities.
• Working with local authorities and councils to support enforcement.
• Representing NSL positively in the community.

Skills

Communication

Independent worker

Outdoor work

Customer service

Public interactions

Fairness & accountability

Job description

Applicants must hold either a valid CBT licence or a full motorcycle/moped licence. Our Enforcement Officers deploy on mopeds as part of the role, so you must hold the required licence at the point of application. Applications from candidates who do not hold a CBT or motorcycle/moped licence will not be considered. The Role As a Multi-Skilled Civil Enforcement Officer, you'll play an important role in helping to keep Waltham Forest's streets safe, accessible and moving. You'll spend much of your working day outdoors, patrolling streets and car parks, providing helpful guidance to members of the public and taking enforcement action where vehicles are parked incorrectly. You'll also report issues such as abandoned vehicles and blocked access points, while working closely with local authorities and your colleagues.

What You'll Be Doing

• Patrolling streets and car parks with confidence and professionalism
• Using a moped to carry out enforcement duties across your allocated area
• Providing members of the public with clear and helpful information
• Advising on safe and appropriate parking
• Issuing Penalty Charge Notices where vehicles are parked incorrectly
• Reporting abandoned vehicles, blocked access points and other issues
• Working in partnership with local authorities and councils
• Spending extended periods outdoors and working in all weather conditions
• Dealing professionally and calmly with members of the public
• Applying parking regulations fairly, consistently and professionally
• Representing NSL positively within the local community

You don't necessarily need previous enforcement experience. What's important is that you're confident, professional, self-motivated and comfortable dealing with members of the public.

We're looking for someone who:

• Is comfortable working independently for extended periods
• Enjoys working outdoors in all weather conditions
• Is physically active and resilient
• Has excellent communication and people skills
• Can remain calm and professional when dealing with challenging situations
• Is confident speaking with members of the public
• Has a strong sense of fairness and accountability
• Can follow processes, procedures and regulations consistently
• Takes pride in delivering a professional service
• Is reliable, organised and self-motivated
• Is comfortable using a moped as part of their daily duties

Essential Requirements

• Valid CBT licence or full motorcycle/moped licence - essential
• Excellent communication and customer service skills
• Ability to work independently
• Comfortable working outdoors in all weather conditions
• Professional and approachable manner
• Ability to deal confidently with members of the public
• Reliable and accountable approach to work

NSL is a leading provider of parking enforcement and street management services, operating across the UK. Our frontline teams work directly with local authorities and communities to support effective and fair enforcement.

What's In It For You?

• Flexible shift patterns
• Competitive holiday entitlement, including bank holidays
• Enhanced maternity and paternity package, subject to eligibility
• Health Cash Back Plan
• Employee benefits and discounts across shopping, travel, socialising and wellbeing
• Pension scheme
• Full uniform provided
• Training and support to help you succeed in the role