Multi-Site Service Manager - Supported Living (Autism & Complex Needs)

ZipRecruiter; Wembley; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading provider of support services for adults with Autism seeks a dedicated Multi-Site Service Manager in Wembley. This role involves overseeing three supported living services, ensuring quality care, and fostering a collaborative environment. Ideal candidates will have significant experience in health and social care, alongside NVQ Level 5 qualifications.

Benefits

Performance-related bonuses

Flexible working hours

Casual dress code

Employee referral programme

Retail discount scheme

Supportive working environment

Qualifications

• 2+ years of service management experience in social care settings.
• Experience supporting individuals with Autism highly desirable.
• Manual UK Driving Licence required.

Responsibilities

• Lead and manage three Supported Living services.
• Supervise Deputy Managers and support frontline staff.
• Ensure high-quality care and handle incidents professionally.

Skills

Leadership

Empathy

Communication

Resilience

Problem-Solving

Education

NVQ Level 5 in Health and Social Care

Degree in Psychology or a related field

Job description

Job Description

Our client is a specialist provider of support services for adults with Autism and complex needs. They empower individuals to live independently, with dignity and purpose, while providing high-quality, person-centred care.

Our client is currently seeking an experienced Multi-Site Service Manager to oversee three supported living services in Wembley. All services are located on the same street and are supported by a dedicated Deputy Manager in each location.

This is an exciting opportunity for a strong leader who is passionate about supporting individuals with Autism and who thrives in a fast-paced, values-driven environment.

Key Responsibilities

• Lead and manage three established Supported Living services nearby
• Supervise and support Deputy Managers and front-line staff
• Ensure delivery of high-quality care tailored to individual needs
• Promote independence and quality of life for
• Manage staff performance, development, and training
• Work collaboratively with the Operations Lead to continuously improve service delivery
• Handle incidents of challenging behaviour with a calm, professional, and resilient approach

• Essential Requirements

  • NVQ Level 5 in Health and Social Care (or equivalent)
  • Minimum 2 years’ experience managing a residential or supported living service
  • At least 2 years of experience supporting individuals with Autism
  • Proven experience managing behaviours that challenge
  • Manual UK Driving Licence (essential for occasional use of the house vehicle)

  Desirable:

  • Degree in Psychology or a related field

  Benefits

  • Performance-related bonuses
  • Flexible working hours (including day, night, and weekend shifts)
  • Casual dress code
  • Employee referral programme
  • Retail discount scheme
  • Supportive, collaborative working environment

  Schedule

  • 8-hour shifts
  • Flexitime available
  • Weekend and night shift availability
  • Overtime opportunities

  Experience:

  • Autism Support: 2 years (required)
  • Service Management: 2 years (required)

  Licence/Certification:

  • UK Driving Licence (Manual) (required)
  • NVQ level 5 in Health & Social Care (or equivalent) or above (required)

  Work Location: In person

  Interested? Please apply.