Multi-Site Retail GM: Operations, Growth & Leadership

Cambridge Spectacle Co.; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

Cambridge Spectacle Co. is seeking a General Manager to lead day-to-day operations across its expanding retail network in London and surrounding sites. You will ensure operational excellence, commercial performance, staff leadership and a premium customer experience aligned with the Cambridge Spectacle Co.

brand. You will connect stores with head office, product development and clinical teams to drive smooth running and growth of the multi-site group, while setting up onboarding and ensuring

Qualifications

• Experience managing multiple stores across a retail network.
• Proven ability to lead teams and drive commercial results.
• Strong focus on delivering premium customer experience.

Responsibilities

• Oversee daily operations across all stores.
• Drive KPI performance: revenue, conversion, AOV, clinical utilisation.
• Lead recruitment, onboarding, rotas and performance reviews.

Skills

Multi-site retail management

Team leadership

Performance improvement

Customer experience focus

Strong communication

Job description

Cambridge Spectacle Co. is seeking a General Manager to lead day-to-day operations across its expanding retail network in London and surrounding sites. You will ensure operational excellence, commercial performance, staff leadership and a premium customer experience aligned with the Cambridge Spectacle Co.

brand. You will connect stores with head office, product development and clinical teams to drive smooth running and growth of the multi-site group, while setting up onboarding and ensuring