Multi-Site IT Delivery Lead

Individual Restaurants,; Manchester; Hybrid; GBP 60,000 - 70,000; Full time

Benefits offered by this job

Enhanced maternity, paternity and adop

50% off food and drink across our

Wagestream

Healthcare cover

The Drinks Trust

Opportunities to grow within a leading

Job summary

Individual Restaurants is seeking a practical, delivery-focused Head of IT Services who will own day-to-day IT across all sites and the support centre, delivering technology projects from new venue builds to upgrades. The role reports to the Fractional CTO who sets strategy and architecture direction.

You will run service delivery, project delivery, vendor management, and cyber/compliance, ensuring GDPR/PCI alignment and robust backups, with a hybrid mix of Manchester centre and site visits.

Qualifications

• Experience running IT in a multi-site hospitality, retail or leisure business.
• Comfort with Microsoft 365 and Azure in production.
• Practical experience with EPOS, WiFi, booking and payment systems.
• Confidence managing suppliers, MSPs, budgets and small teams.
• A pragmatic, solutions-focused approach and a service mindset.

Responsibilities

• Keep our IT services running reliably across restaurants and the support centre.
• Manage the service desk, incidents, changes and SLAs.
• Maintain business continuity, backup and recovery plans.
• Provide clear operational reporting to the Finance & Technology Director.
• Lead IT build-outs for new venues, from procurement to go-live.
• Deliver system upgrades and refreshes across EPOS, WiFi, booking and payments.
• Turn the Fractional CTO's strategy and roadmap into delivery plans and actions.
• Champion practical automation and Copilot use where it makes life easier for our teams.
• Manage day-to-day relationships with our IT suppliers, MSPs and partners.
• Own contract renewals, performance reviews and service-level management.
• Work with operations, marketing, finance and central teams to deliver practical solutions.
• Run our day-to-day cyber controls: patching, MFA, endpoint management, backups.
• Maintain operational alignment with UK GDPR, PCI DSS and Cyber Essentials.
• Act as first-line response for incidents; escalate strategy calls to the Fractional CTO.

Job description

Individual Restaurants is seeking a practical, delivery-focused Head of IT Services who will own day-to-day IT across all sites and the support centre, delivering technology projects from new venue builds to upgrades. The role reports to the Fractional CTO who sets strategy and architecture direction.

You will run service delivery, project delivery, vendor management, and cyber/compliance, ensuring GDPR/PCI alignment and robust backups, with a hybrid mix of Manchester centre and site visits.