Multi-Site Customer Experience Team Lead

Nrg; Greater London; Vor Ort; GBP 65.000 - 75.000; Vollzeit

Zusammenfassung

Nrg is recruiting a Customer Experience Team Manager to lead a customer-facing team across three locations, based at London Euston with travel to other locations. You will partner with operational teams and stakeholders to deliver an outstanding customer experience while upholding safety and performance standards.

The role requires experienced people management in a fast-paced environment, with shift-based patterns and on-call responsibilities.

Qualifikationen

• Proven previous management experience in a customer-facing environment.
• Strong stakeholder management and communication skills.
• Experience in fast-paced operational settings.

Aufgaben

• Lead, manage, coach and develop a team of Customer Experience Ambassadors across three locations.
• Provide strong operational leadership and ensure high standards of customer experience.
• Build relationships with internal and external stakeholders to support service delivery.
• Oversee performance management, training and development, and on-call responsibilities as required.

Jobbeschreibung

Nrg is recruiting a Customer Experience Team Manager to lead a customer-facing team across three locations, based at London Euston with travel to other locations. You will partner with operational teams and stakeholders to deliver an outstanding customer experience while upholding safety and performance standards.

The role requires experienced people management in a fast-paced environment, with shift-based patterns and on-call responsibilities.