Senior Assistant Business Manager

Charlotte Tilbury; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Charlotte Tilbury Covent Garden is seeking a Senior Assistant Business Manager to lead a counter team, drive sales, and embody our brand values. You will work closely with the Business Manager to achieve targets and deliver a premium in-store experience.

In this role you will coach staff, maintain exemplary customer service, uphold visual standards, and explore commercial opportunities through proactive leadership and teamwork.

Qualifications

• Retail management experience required.
• Passion for the beauty industry.
• Strong leadership and communication skills.

Responsibilities

• Lead counter team to meet and exceed sales targets.
• Coach and develop team to uphold brand standards.
• Ensure exceptional customer service and a premium experience.
• Maintain visual merchandising and counter hygiene.
• Collaborate with Business Manager on daily operations and succession plans.

Skills

Retail management

Customer service

Leadership

Team motivation

Commercial acumen

Job description

Senior Assistant Business Manager, Charlotte Tilbury - Covent Garden, Own Store

40 Hours per week, Full Time position, Perm contract

About Your Role

The Assistant Business Manager is a true brand ambassador, always reflecting the Charlotte Tilbury values. You are enthusiastic to meet and exceed targets, driving momentous team performance through maximum motivation. You place customer experience at the forefront of your leadership style, frequently thinking of new ways for the team to engage and satisfy the customer. You collaboratively work alongside your Business Manager in supporting seamless day to day operations on counter. Not only do you dare to dream it – you dare to do it.

As a Assistant Business Manager you will

• Drive financial results in store to meet and exceed targets and key performance indicators.
• Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them.
• Demonstrate entrepreneurial spirit, being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company’s performance.
• Lead by example to promote exceptional customer service and creating a customer experience.
• Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry.
• Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities.
• Implement individual and team development plans, conducting regular reviews that encourage two‑way feedback and coaching.
• Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognizing and celebrating performance where necessary.
• Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success.
• Maintain impeccable visual merchandising, counter cleanliness and hygiene standards.
• Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves.

About you

• Retail management experience
• A genuine passion for the beauty industry.
• Commercial acumen
• People management experience.
• Strategic planning experience

Why join us?

• We offer a structured induction programme – Charlotte’s Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations
• Structured career development – our team of industry experts are here to support and work with you to explore your learning potential and career goals
• You receive exclusive launches of our incredible products before anyone else – not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte’s Magic Academy so you can be a true brand advocate.
• Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets
• Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more