Multi Services Operator

Williams Lea; London; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading global provider of business-critical support services is seeking a Multi Services Operator in London. This role involves greeting clients, managing access requests, and supporting various service lines including reprographics and mailroom logistics. The successful candidate will provide excellent customer service and ensure efficient service delivery across multiple tasks. This is a full-time position with a fixed-term contract, offering opportunities for career growth and a comprehensive benefits package.

Benefits

25 days holiday

Private Medical Insurance

Life Assurance

Discounted gym memberships

Referral Scheme

Qualifications

• Strong computer skills and knowledge working with Microsoft office software.
• Effective communication and customer service skills.

Responsibilities

• Issue access passes and assist with on-site access control procedures.
• Complete various reprographic tasks, including batch printing and document scaling.
• Sort and deliver incoming and outgoing mail and coordinate courier bookings.

Skills

Customer Service

Organisational Skills

Communication

Team Player

Timekeeping

Tools

Microsoft Office

Job description

This website is operated, hosted and managed by Williams Lea Limited, 3 Savannah Way, Leeds LS10 1AB, United Kingdom.

Service Centre / Reprographics / Mailroom / Logistics / Archiving

Salary: £29,120 per annum

Location: One Angel Lane, London EC4R 3AB

Contract:6 Month fixed term contract, full time

With the potential to evolve into a permanent role for the right candidate.

Shift details: 40 hours per week Monday to Friday; 08:00 – 17:00 / 09:00 – 18:00

Work model: Fully onsite

Williams Lea seeks a Multi Services Operator to join our team!

Williams Lea is a leading global provider of business-critical support services, known for delivering efficient, technology-enabled solutions to blue-chip clients in investment banks, law firms, and professional services firms. With nearly 7,000 employees worldwide, we focus on providing high-quality, customer-focused services across complex, highly regulated environments.

Purpose of the role:

The Multi-Service Operator position will be predominantly based on our Service Centre Reception greeting clients when they arrive providing excellent customer service and managing any daily tasks and building access request. At times there will be requirements to support other service lines such as Reprographics, Mailroom if required.

The Multi Services Operator will play a key role in supporting the full range of services we provide, Service centre, reprographics, mailroom, logistics, archiving. As part of a collaborative team, you will be responsible for ensuring seamless, efficient service delivery across a variety of tasks. This includes handling

Service Centre tasks such as issuing access passes and coordinating courier services. Your attention to detail, organisational skills, and commitment to excellent customer service will be essential in providing a high-quality experience for both internal and external clients. You will have the opportunity to work alongside an experienced team that values a strong work ethic and offers plenty of room for career growth. Reprographics requests such as printing, binding, and scaling documents; managing Mailroom logistics, such as sorting and delivering mail; and supporting archiving processes, including document retrieval and storage. Additionally, you will assist with

Job Duties:

• Service Centre Support: Issue access passes, collect packages and print requests, raise maintenance tickets, and assist with on-site and EMEA access control procedures
• Reprographics: Complete various reprographic tasks, including batch printing, pitch book printing, multiple file printing, document scaling, book binding, and handling ad-hoc print requests
• Mailroom and Logistics: Sort and deliver incoming and outgoing mail, coordinate courier bookings, and assist with general ad-hoc duties, including support for the loading bay and logistics operations
• Archiving Services: Manage the movement of archived boxes within the building, retrieve documents from storage, and handle ad-hoc archiving queries
• Scanning: Operate electronic or computerized scanning equipment to convert physical documents to digital formats
• Customer Support: Collect incoming documents from customers, input customer details into tracking systems, verify and sort documents according to checklists, and scan documents for electronic storage
• Courier and Delivery: Ensure timely delivery of original documents to customers, manage related customer queries, and oversee the safe-handling of sensitive materials
• Possess strong computer skills and knowledge working with Microsoft office software
• Effective communication and customer service skills
• Present yourself in a professional, business-like manner at all times
• A strong team player with an enthusiastic, positive, can-do attitude and professional manner at all times
• Eagerness to learn new skills and advance within the company
• Excellent timekeeping and organisational skills

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays(pro-rata for part time roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Health Assessments
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [e-mail] (we do not accept applications to this email address).

In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.