Multi Services Assistant

Williams Lea; Leicester; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

25 days holiday pay

Referral Scheme

Learning Lounge and internal training

Job summary

Williams Lea is seeking a Relief Team Assistant to support front-of-house and reception across UK client sites. The role covers holidays and sickness with flexible shifts, providing administrative support, hospitality, reprographics, and mail services.

Core duties include welcoming clients, handling queries, maintaining filing systems, and ensuring a high standard of customer service. The position involves multitasking, attention to detail, and strong communication across teams.

Qualifications

• Excellent customer-facing skills and a professional demeanor.
• Ability to greet clients and visitors warmly and handle inquiries courteously.
• Strong communication and interpersonal skills across diverse backgrounds.
• Comfort with MS Office and data-related tasks.

Responsibilities

• Greet clients and visitors at the front desk and manage reception queries.
• Assist hospitality services such as guest reception and refreshments.
• Organise and maintain physical and digital files; manage document workflows.
• Assist with reprographics, printing, and related tasks.
• Handle incoming/outgoing mail and distribute according to guidelines.
• Support general administrative tasks and coordinate with colleagues to meet service levels.
• Build positive client relationships and understand client needs to deliver responsive services.

Skills

Front desk skills

Customer service

Communication

Multitasking

MS Office

Attention to detail

Tools

MS Office suite

Job description

Our relief team offers a flexible solution to Williams Lea, often working on critical projects on client sites. As a Relief Team Assistant, you will be working various shifts covering holidays and sickness to ensure our services are fully staffed across multiple office locations in the United Kingdom, sometimes at short notice. Your role will be varied depending on the needs of the individual client sites; however, core tasks can include welcoming clients and visitors to the office, organising and preparing hospitality, offering administrative support to the firm, reprographics and data related tasks. Every task which is undertaken must be delivered with an exceptional customer service approach.

Front of House and Reception

• Efficiently and promptly answer client queries.
• Adhere to all Williams Lea policies and procedures.
• Interact courteously with clients and visitors, following company protocols.
• Maintain a professional and welcoming front desk presence.

Hospitality

• Assist with hospitality services, such as guest reception and refreshments.
• Ensure a positive experience for clients and visitors.

Filing, Archive, and Document Management

• Organise and maintain physical and digital files.
• Follow established procedures for document management.
• Retrieve and archive documents as needed.

Reprographics

• Assist with photocopying, printing, and other reprographic tasks.
• Ensure accurate reproduction of documents.

Mail Services

• Handle incoming and outgoing mail efficiently.
• Sort, distribute, and process mail according to company guidelines.

General Administrative Duties

• Assist with administrative tasks as required.
• Collaborate with colleagues to meet service levels.
• Maintain a responsive and adaptable approach.

Client Relationship Management

• Recognise and understand client needs and translate client requirements into responsive services.
• Foster positive relationships between Williams Lea and clients.
• Outstanding customer service skills with the ability to interact with people across a diverse range of backgrounds and levels.
• Well presented with a professional manner.
• Computer literate with good knowledge of all MS packages.
• Quick learner.
• Effective communicator at all levels, both written and oral
• Hands on team worker.
• Attention to detail, ability to retain high levels of concentration.
• You'll be able to deal with urgent tasks in a timely and effective manner, and the ability to multitask is important for this position.

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday pay, plus bank holidays (dependant on hours worked)
• Referral Scheme
• Access to all Williams Lea internal job opportunities
• Access to Learning Lounge and our internal training suite

You will also have an opportunity to work for a global employer who is dedicated to offering, all its employees an enjoyable, challenging and rewarding career with future career development prospects!