Multi-drop Driver/Customer Service Assistant

Travis Perkins; West Wickham; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Colleague bonus

Contributory pension

Private healthcare

Life assurance

Sharesave scheme

Staff discounts

Job summary

Travis Perkins is seeking a friendly and hardworking Multi-drop Van Driver/Customer Service Assistant. You will work on the front line with customers in-branch and on deliveries, delivering orders on time and safely while upholding the company’s Cornerstones.

You will need a Cat B licence (up to 3.5t) for at least 12 months, with a focus on exceptional customer service, health and safety awareness, and a quick ability to learn in a busy environment.

Qualifications

• Experience in customer service is essential.
• Valid Cat B licence (up to 3.5t) held for at least 12 months.
• Ability to learn quickly and work safely in a busy environment.

Responsibilities

• Deliver multi-drop orders from the branch to local customers, both in-branch and off-site.
• Maintain high service standards by being helpful and friendly with customers.
• Ensure orders are delivered on time and in good condition, with safe unloading and loading.
• Follow stay safe policies and procedures at all times.

Skills

Customer service

Driving

Safety awareness

Adaptable

Job description

Joining our friendly and hard working family as a Multi-drop Van Driver/Customer Service Assistant, you’ll be on the front line dealing with our customers both in branch and off site (when making deliveries); playing a vital role in our continued success, providing a first class service whilst keeping colleagues and customers safe at all times.

What will I be doing?

No one day is the same as the next in TP branch life, but here are a few pointers:

• Our success is built on strong relationships so it’s essential that you can help deliver the highest standards of service - the key thing is to be helpful and friendly, as you will likely get to know our customers on a first name basis.
• Driving our transit and flatbed vehicles (up to 3.5ton) you will carry out multi‑drop deliveries from our branch direct to our local customers and be responsible for ensuring they receive their orders on time and in one piece, safely, every time.
• Safety is at the forefront of everything we do, your aim will be to ensure that our standards never slip, by adhering to all stay safe policies and procedures especially whilst unloading, loading and driving our vehicles.
• Want a work life balance - Our working hours are Monday to Friday between the hours of 07:30 – 17:00, every other Saturday 08:00 – 12:00.

What experience do you need?

You will need to be an experienced driver with a minimum Cat B licence (up to 3.5ton) held for at least 12 months. Experience within our industry is advantageous but not essential as long as you have an ability to learn quickly, a strong work ethic and are physically fit. We are looking for candidates with exceptional customer service experience, health & safety awareness, the rest we can teach you along the way. We will provide you with a great introduction into our business and provide you with all the tools needed.

Does this sound like you?

We hope you can say ‘Yes’ to all of the characteristics below - they are in the DNA of all our fantastic Van Driver/Customer Service Assistants. Are you:

• Someone that is highly adaptable, resilient and tenacious with high levels of energy and drive.
• Someone who thrives in a dynamic and fast paced environment.
• Someone with exceptional customer service experience, the ability to work under pressure efficiently and safely and a flexible attitude to work.
• Someone who is as comfortable working in branch as they are out on the road.

Being a Van Driver/Customer Service Assistants gives you a fantastic opportunity to excel and to continue to develop. How will you know you are doing a great job and developing your career? Simple. We will support you with a development plan that embraces our values - we call them Cornerstones. These are Working For Our Customers, Upholding Family Values, Being The Best, Keeping People Safe, Making Decent Returns

You’ll also receive £Competitive pay + Benefits (which includes a colleague bonus, contributory pension, private healthcare, life assurance, sharesave scheme, group wide colleague discounts across the Travis Perkins Group (including Toolstation). Plus we have a number of online discounts at leading retailers from airport parking to theme parks to eating out and cinemas. Our working hours also offer a great work life balance - most of our customers choose to enjoy their weekends and bank holidays which means you can too!

We may not know much about Travis Perkins, but if you look a bit closer you might be surprised, despite our size, we have the values of a family run business and the mindset and ambition of a forward thinking Company. We pride ourselves on being a great place to work that's why we have been voted one of the UK’s Top Employers every year since 2010. We offer our employees access to extensive career opportunities across our 5 leading businesses. We operate out of more than 1400 outlets nationwide and have over 20,000 colleagues.

We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.

You be you, it makes us, us.