Yard Customer/Sales Expert

Travis Perkins; Fareham; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Annual bonus

Contributory pension

Private healthcare

Life assurance

Sharesave scheme

Employee discounts across Travis Perry

Job summary

Travis Perkins is looking for a Yard Customer/Sales Expert to serve customers in the yard, process orders, and support loading/unloading operations. You will help keep the yard safe and tidy while delivering a first-class service.

The role is outdoors, physically active, and requires strong customer-facing skills. Training is provided, with opportunities to develop within a friendly, family-like team.

Qualifications

• Excellent customer service required.
• Ability to build strong customer relationships.
• Team player with a collaborative mindset.
• Role is outdoors and physically active.
• Full training will be provided.

Responsibilities

• Assist customers in the yard and process orders.
• Load and unload customer and company vehicles.
• Unload building products from deliveries and book them into the yard warehouse.
• Maintain a tidy, safe working environment and follow safety rules.
• If needed, operate a forklift after training.

Skills

Great customer service

Customer relationships

Teamwork

Face-to-face communication

Physical fitness

Forklift experience

Tools

Forklift

Job description

Joining our friendly and hard working family as a Yard Customer/Sales Expert, you’ll be on the front line dealing with our customers that come into our yard; playing a vital role in our continued success, providing a first class service and keeping colleagues and customers safe at all times.

What will I be doing?

No one day is the same as the next in TP branch life, but here are a few pointers:

• Our success is built on strong relationships with our customers so it’s essential that you can help deliver the highest standards of service - the key thing is to be helpful and friendly, you will likely get to know our customers on a first name basis.
• You will be based outside, processing our customer orders (including those from some of our larger customers), loading and unloading customer and company vehicles.
• You will also unload our building products from supplier deliveries and accurately book them in the branch warehouse.
• Experience of using a forklift is ideal, but don’t worry full training is provided
• Safety is at the forefront of everything we do, your aim will be to ensure that our standards never slip, this means maintaining a tidy and safe working environment

What experience do you need?

This is a key customer facing role, you need the ability to provide great customer service, build and develop effective customer relationships and work as part of a team. We can teach you the rest.

Does this sound like you?

We hope you can say ‘Yes’ to all of the characteristics below - they are in the DNA of all our fantastic Yard Customer/Sales Expert. Are you:

• Someone that is physically active, as this role is located outside, it will involve lifting heavy building materials
• Someone that has a friendly and outgoing personality who is happy to communicate face to face with customers and build strong relationships
• Someone that is adaptable, resilient and tenacious with high levels of energy and drive.
• Someone who thrives in a dynamic and fast paced environment

Being a Yard Customer/Sales Expert in TP gives you a fantastic opportunity to excel and to continue to develop your career, if you choose. As a new colleague you will be encouraged to enroll onto a TP development scheme - which are available to colleagues and managers at all levels of our business. How will you know you are doing a great job and developing your career? Simple. We will support you with a development plan, that embraces our values.

You’ll also receive £Competitive pay + Benefits (which includes an annual colleague bonus, contributory pension, private healthcare, life assurance, sharesave scheme, group wide colleague discounts across the Travis Perkins Group (including Toolstation). Plus we have a number of online discounts at leading retailers from airport parking to theme parks to eating out and cinemas. Our working hours also offer a great work life balance - most of our customers choose to enjoy their weekends and bank holidays which means you can too!

You may not know much about Travis Perkins, but if you look a bit closer you might be surprised, despite our size, we have the values of a family run business and the mindset and ambition of a forward thinking Company. We pride ourselves on being a great place to work that's why we have been voted one of the UK’s Top Employers every year since 2010. We offer our employees access to extensive career opportunities across our 5 leading businesses. We operate out of more than 1400 outlets nationwide and have over 20,000 colleagues.

We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.

You be you, it makes us, us.